Deliveroo

Set up your account, learn how Deliveroo works, and discover key information like the Value Programme before taking your first orders.

Getting started on Deliveroo 

Find out how Deliveroo works for partners

Deliveroo 101: how it works

Ordering packaging for your Deliveroo orders is quick and easy through our dedicated webstore.

How to order Deliveroo packaging

Activate your Rider Check-in Tags in six simple steps today

Activate your Rider Check-in Tags

Important Update To Our Restricted Items Policy

How to find your FSA rating online and how to send your rating to Deliveroo

How do I find my FSA rating? - UK

Learn about what Rider Check-in means for you, Riders and Customers

What is Rider Check-in

Stay updated with real-time alerts and manage your business efficiently with the new Partner Hub App.

How to manage your business on the go with the Partner Hub App

What is Partner Hub?

Platform reporting data collection - Frequently Asked Questions (FAQs)

Tax requirements under DAC7

Discover how you can increase visibility through Edenred Ticket Restaurants on Deliveroo

Meal Cards: a new way for Italian customers to pay (Italy only)

Simple steps to order and activate your Rider Check-in Tag in your order collection point

How to install Rider Check-in

Edit menu items and photos, add new menu categories and publish a menu across multiple sites using Menu Manager

How can I manage my Deliveroo menu in Partner Hub?

Find out more about how to book a professional photoshoot to help your menu stand out

How can I schedule a photoshoot for my Deliveroo menu

Find out how you can order Deliveroo signage to use in your store

How to order Deliveroo Signage

Find out how to navigate the new Hub Homepage and discover which new features are available.

How to use the new Hub Homepage

How to use the new Hub Homepage (KW/UAE only)

A guide to signing up to be a Deliveroo partner in the UK.

Join Deliveroo via our website

Find out more about items that are restricted on Deliveroo

What am I not allowed to have on my Deliveroo menu?

Learn the minimum requirements your menu needs to meet before going live

What are the Deliveroo menu requirements for new partners?

Discover all the offers designed to help partners save money, improve operations, and support business growth.

Partnerships and Benefits

Learn how to get set up on Deliveroo and start taking your first orders

Getting set up

Deliveroo’s Value Programme offer: Midweek Special

Frequently asked questions about the Value Programme

Value Programme is designed to help customers find those restaurants that offer great value for money.

Value Programme: a recipe for future success

The Value Programme

About Deliveroo Plus in Belgium

Deliveroo Plus Gold just got better — new perks for members (UAE)

Plus Silver subscribers will now enjoy free delivery from great restaurants when they spend over £15!

Deliveroo Plus Silver just got even better

Plus

How Deliveroo order and menu integration could help your business

Why should I connect my systems with Deliveroo

Manage your Deliveroo orders, menu or opening hours using your POS system

What can I connect with Deliveroo?

You must have the latest version of MobiControl downloaded. Learn how to check you have the correct version installed.

How to use MobiControl

Learn more about how to connect your systems with Deliveroo

Integrations

Learn how you can be more visible on Deliveroo and reach more customers

How to increase your visibility in the Deliveroo app

Learn how we help new partners on Deliveroo

How are new restaurants ranked on the restaurant list?

Understand how we list restaurants and stores to customers on Deliveroo

How do the Deliveroo Restaurant and Store lists work?

Find out why you not be able to find your business on the Deliveroo app

Why is my business not appearing on Deliveroo?

Learn more about how we list businesses in the app

Your position in the app

This article explains how to configure your store network so the Deliveroo Order Picker works correctly.

How to allow Deliveroo on your store’s network (Retail & Grocery partners only)

This article explains how to view and update login details for your picking team in Hub.

How to update your pickers’ login details (Retail & Grocery partners only)

This article explains how to create a login for a new picker in Hub.

How to add a picker to your store (Retail & Grocery partners only)

This article explains how to pick, substitute and remove items using the Deliveroo Order Picker.

How to use the Deliveroo Order Picker (Retail & Grocery partners only)

This article explains how to download and set up the Deliveroo Order Picker in your store. This article applies to retail and grocery partners only.

How to set up the Deliveroo Order Picker (Retail & Grocery partners only)

This article answers common questions about the Deliveroo Order Picker.

FAQ: Deliveroo Order Picker (Retail & Grocery partners only)

This article explains how barcode scanning works in the Deliveroo Order Picker and how to use it when picking orders.

FAQs: How to use barcode scanning in the Order Picker (Retail & Grocery partners only)

Find out how it works and how to set it up

Order Picker

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.