If your store Wi-Fi is centrally managed (for example by head office or a third-party IT provider), security settings may block the Order Picker from connecting.
Why this matters
The Deliveroo Order Picker relies on specific domains to function.
If your network uses:
Domain blocking
IP filtering
TLS (Transport Layer Security) interception
Firewall or gateway controls
You must ensure Deliveroo domains are allowed (whitelisted).
If these domains are blocked, the Order Picker may not load, sync, or process orders correctly.
What you need to do
Share the list of domains below with your IT team.
Ask them to confirm that these domains are whitelisted.
Confirm that no firewall or TLS interception rules are interfering with these connections.
Endpoint Category | Endpoint Domain | Port Numbers / Ranges |
Deliveroo APIs | deliveroo.com deliveroo.net roocdn.com deliveroo.co.uk (United Kingdom) deliveroo.ie (Ireland) deliveroo.nl (Netherlands) deliveroo.fr (France) deliveroo.be (Belgium) deliveroo.it (Italy) deliveroo.com.kw (Kuwait) deliveroo.ae (United Arab Emirates) sqs.eu-west-1.amazonaws.com | 443 |
Deliveroo analytics and crash reporting | firebaseio.com *.crashlytics.com crashlyticsreports-pa.googleapis.com googleusercontent.com retail-picking-app.appspot.com datadoghq.com rum.browser-intake-datadoghq.com logs.browser-intake-datadoghq.com *.browser-intake-datadoghq.com | 10000-20000 (segment) 443 |
Intercom | Essential: | Please refer to the documents outlined by Intercom here for optional domains. |
Important: TLS connection requirements
If your network uses Transport Layer Security (TLS) controls:
Some firewall or gateway mechanisms may interfere with:
TLS session initiation
Certificate validation
Key exchange or verification
If these mechanisms affect the domains listed above, the Order Picker may not function correctly.
To ensure proper performance:
Do not apply TLS interception to the listed domains.
Confirm certificates and secure sessions can be established without modification.
If you are still experiencing connectivity issues
If the Order Picker continues to experience network issues after whitelisting:
Confirm with your IT team that all domains and ports are correctly allowed.
Check that no additional firewall or filtering policies are affecting the device.
Contact Deliveroo via Partner Hub for further support.
If you’d like, I can also tighten this further to reduce length while keeping all technical detail intact.