The Order Picker helps you manage Deliveroo orders more efficiently by allowing your team to accept, pick and complete orders directly from your store-owned device.
1. Create logins for order pickers on the Partner Hub
To use the Order Picker you’ll need to create logins for your store staff.
Check out the help centre article here to see how to create logins on Hub
2. Make sure your store wifi network is not going to block the app
If your store’s wifi is managed centrally by your head office, there can sometimes be additional security limitations that are put on to your store’s wifi network
To ensure the Order Picker works correctly:
Certain Deliveroo domains must be allowed on your store network.
You may need to confirm with your central IT team that these domains are enabled.
The list of domains that must be allowed on your network is here.
3. Download the Order Picker and place a test order
You can download the Deliveroo Order Picker by searching for it on the Google Play Store or click here
On the store device, log in to Deliveroo Order Picker using your store credentials so that you are ready to accept, pick and complete the test order
Place an order at your store using the Deliveroo consumer app – this is your test order
If you have a testing team, involve them in the testing process
4. Start accepting orders
Once you have successfully completed a test order:
Turn off the Sunmi device.
Start accepting orders using the Deliveroo Order Picker.
Always write the order number on the bag. This helps ensure the rider collects the correct order.
Need some help? Check out common frequently asked questions here.