Why do I need to start using the Deliveroo Order Picker?
The Deliveroo Order Picker offers benefits for you, your team and your customers.
By using the app, you can:
Reduce errors
Improve efficiency
Pick orders across multiple devices during busy periods
Deliveroo will no longer support retail-specific features in Restaurant Order Manager. To access all new features and developments, you must use the Deliveroo Order Picker.
Can I use the Deliveroo Order Picker on the Sunmi device I have in-store?
No, you cannot download the Order Picker onto the Sunmi device, because it doesn’t have the features and capabilities needed to support the order picker and your picking process.
What settings do I need to enable on my device?
Make sure:
The app has scanner access or camera access enabled.
'Optimise battery usage' is disabled for the app.
We recommend using a laser scanner, as data shows this improves accuracy.
What do I do if the Order Picker stops working?
If you experience any issues:
Contact us via the Partner Hub Live Chat feature.
Provide details about the issue.
You can start a Live Chat here.
What is the criteria for a 'suitable/compatible device'?
You'll need an Android device that can support Android 8 to run the Deliveroo Order Picker. We strongly recommend having a barcode scanner to maximise speed and accuracy.
Currently, we have no plans to release the Order Picker on iOS.