What is barcode scanning in the Order Picker?
Barcode scanning is a feature that allows you to pick items by scanning the product’s barcode instead of swiping to pick.
When an item has a barcode associated in the system, you will be prompted to scan it to confirm you have the correct product.
For a full visual walkthrough, see the How-to Picker Guide.
Why should I use barcode scanning instead of swipe-to-pick?
Barcode scanning:
Reduces missing items by up to 50%
Reduces picking time by up to 40%
Improves order accuracy
Creates a more efficient picking process
Using barcode scanning helps improve both operational efficiency and customer experience.
How do I scan a barcode instead of swiping?
If an item has a barcode linked in the system and you attempt to swipe it, you will see a prompt asking you to 'scan to confirm the item.'
To scan the item:
Use your device’s scanner or camera.
Scan the product barcode.
Once confirmed, the item will move to Picked.
How do I scan items with multiple quantities?
If an order includes more than one unit of the same item:
Swipe the item.
Scan the barcode.
Enter the quantity picked.
Confirm the quantity.
Once confirmed, the item will move to the Picked section.
What happens if scanning is unsuccessful?
If you attempt to scan from the order details screen and it does not work:
You can still swipe to pick the item.
You will not be forced to scan again.
If scanning fails, try one of the following:
Option 1: Manually enter the barcode.
Option 2: Tap 'I have the exact item.'
Option 3: Tap 'Unable to pick' to substitute or remove the item.
What if the item does not have a barcode in the system?
If an item (or bundle) does not have a barcode associated in the system:
You will not be prompted to scan.
You can swipe to pick as normal.
If needed, you can:
Option 1: Confirm you have the exact item.
Option 2: Tap 'Unable to pick' to substitute or remove the item.
If you experience ongoing scanning issues, contact Deliveroo via Partner Hub.