A basic introduction to how Deliveroo works, what makes us different, and what you can expect as a Deliveroo partner.
Who can sell on Deliveroo?
We offer quick, on-demand delivery to restaurant, grocery and retail businesses. Whether you own an independent restaurant or a franchise, run a local store or manage a grocery business, Deliveroo can help you deliver orders to your neighbourhood and unlock a new revenue stream.
Check our our policy for more details on the items you can sell on Deliveroo.
How do orders work on Deliveroo?
Customers can order either on your website, our website or by using the Deliveroo app, available on iOS and Android. They simply add their post code to find nearby restaurants or stores.
Customers choose what they want from your menu or product range and place their order.
You accept the order, prepare the food or pick the items and then carefully package it.
Once it's ready to go, a Deliveroo rider will pick it up and deliver it to the customer. The customer can track the progress of their order through the Deliveroo website or app.
Why is Deliveroo the best delivery partner to work with?
We're experts in delivering great food and products to customers. In fact, 73% of our customers order exclusively on our app each month. Partnering with Deliveroo will help you expand your reach and grow your sales by putting your business in front of thousands of loyal, exclusive customers who order through Deliveroo.
As the original food delivery company we offer world-class technology, logistics and expertise, and access to a global network of trained delivery riders.
Our platform and equipment let you manage every aspect of your delivery business, from managing your day-to-day operation to getting your menu in front of customers ready to discover great brands.
Who handles the deliveries?
As a Deliveroo partner you have access to our network of riders. We’ll have your customer’s order to their door in as little as 30 minutes. You can also choose to deliver through your own staff if you wish.
How far do you deliver?
We're all about quality so we have a set delivery radius that makes sure your food or products are never in transit for longer than they need to be.
How much does it cost?
We offer different setup and delivery options, so you can choose the products and pricing which suits your business.
Your joining fee includes access to growth tools, and should you need it, a Deliveroo all-in-one tablet and printer device, as well as a professional photography package for your menu.
We charge a service fee on every sale for delivering the order and handling all customer service.
What other restaurants are featured on the platform?
We curate a high-quality and diverse selection of restaurants and stores in your area.
This can range from small independents to national chains.
What kind of marketing does Deliveroo offer?
We continually grow our users with brand marketing, along with search and social media advertising.
To help you market your business in the app we run seasonal campaigns and have a free promotional tool for partners called Marketer, so you can boost your visibility or create your own customer offers in just a few clicks.
We also offer free in-store signage, and have a dedicated packaging store where you can source branded packaging products.
How do I join Deliveroo?
If you own a restaurant business or a grocery store and wish to join Deliveroo, you can quickly create an account and join Deliveroo by following the sign-up process.
If you own a retail business or would like to sell your products, you can sign up by filling in the form on our dedicated retail section. Our team will get in touch with you to help you get started on our platform.
If you’re interested in offering delivery through your own website or app, you can visit our Signature API dedicated section and fill in the form to be contacted by our sales team.
For delivery-only kitchens, you can register your interest by visiting the Editions page and enquire using the dedicated form.
When will I know if my restaurant or store has been accepted?
We do our best to let you know if your application is successful within 7 days of applying.