Deliveroo 101: how it works

Find out how Deliveroo works for partners

Written by Ash H
Updated over a week ago

A basic introduction to how Deliveroo works, what makes us different, and what you can expect as a Deliveroo partner.

How do orders work on Deliveroo?

  • Customers can order either on your website, our website or by using the Deliveroo app, available on iOS and Android. They simply add their post / area code to find a nearby restaurant

  • Customers choose what they want from your menu and place their order

  • You accept the order, prepare the food and then carefully package it

  • Once it's ready to go, a Deliveroo rider will pick it up and deliver it to the customer. The customer can track the progress of their order through the Deliveroo website or app

Why is Deliveroo the best delivery partner to work with?

We're experts in connecting great food with hungry customers. As the original food delivery company we offer world-class technology, logistics and expertise, and access to a global network of trained delivery riders.

Every order is tracked, and our Just In Time technology means you can create the best customer experience and deliver your food hot, fresh and on time.

Who handles the deliveries?

As a Deliveroo partner you have access to our network of riders. We’ll have your customer’s order to their door in an average of 32 minutes.

How far do you deliver?

We're all about quality so we have a set delivery radius that ensures your food is never in transit for longer than it needs to be.

How much does it cost?

We offer different set-up and delivery options, so you can choose the products and pricing which suits your business.

Your joining fee includes access to growth tools, and should you need it, a Deliveroo all-in-one tablet and printer device and professional photography package for your menu.

We charge a service fee on every sale for delivering the order and handling all customer service.

We curate a high-quality and diverse selection of restaurants in your area.

This can range from small independent restaurants to national chains.

What kind of marketing does Deliveroo offer?

We continually grow our users with brand marketing, along with search and social media advertising.

To help you market your business in the app we run seasonal campaigns and have a free promotional tool for partners called Marketer, so you can create your own customer offers in just a few clicks.

We also offer free in-store signage, and have a dedicated packaging store where you can source branded packaging products.

When will I know if my restaurant has been accepted?

We do our best to let you know if your application is successful within 7 days of applying.  

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