All Collections
4. Orders and delivery
Everything you need to know about our different delivery methods, accepting and preparing orders
Customer Live Order insights on your receipts and tablet
Making sense of receipts - Marketplace+ partners
Scheduled orders
How to accept orders automatically
How to give yourself more time to prepare food with 'Busy mode'
How to manage Pickup orders
Changes to pick up times
How do I avoid rejecting orders?
How do I know if my restaurant is rejecting orders?
Why are all my orders being rejected?
How to reduce order cancellations?
Bag fees for Deliveroo orders - UK
Ratings and reviews in the Deliveroo App
Where can I check my prep time?
How are prep times set?
Replying to customer reviews in Hub
How do customer ratings work?
Where can I check my restaurant ratings?
FAQs: Order ready? Need more time? Buttons
FAQs: Item substitutions (Grocery partners only)
FAQs: Multi-Site Stacking
Large Orders & Self Service Cancellations
Understanding prep times
FAQs: How to use barcode scanning in the new Order Picker flow [Grocery & Retail Partners only]