Deliveroo

How to spot new, repeat or frequent customers from your tablet or receipt

Using Live Order insights on your receipts and tablet to understand your customers

Here’s a breakdown of the information on your receipts

Making sense of receipts - Marketplace+ partners

Learn how to manage orders that customers place in advance for later

Scheduled orders

Increase your sales by automatically accepting orders on the Deliveroo tablet

How to accept orders automatically

Learn more about 'Busy mode' and when you should and shouldn't use it

How to give yourself more time to prepare food with 'Busy mode'

How to manage Pickup orders

We’re making pickup times more accurate so riders don’t arrive too early

Changes to pick up times

Everything you need to know about avoiding rejecting an order

How do I avoid rejecting orders?

How do I know if my restaurant is rejecting orders?

Why are all my orders being rejected?

Everything you need to know to reduce the number of cancelled orders

How to reduce order cancellations?

More information about why Deliveroo customers need to pay a bag fee

Bag fees for Deliveroo orders - UK

Review, view and moderate – it makes everyone’s experience better

Ratings and reviews in the Deliveroo App

Learn more about how you check your prep times

Where can I check my prep time?

Learn more about how we calculate and set your prep times

How are prep times set?

Create memorable customer experiences in Hub. Act on feedback, reply or add customer credit, in response to your reviews.

Replying to customer reviews in Hub

Understand how customer ratings and non partner fault reviews work and how they affect your visibility on Deliveroo

How do customer ratings work?

Learn more about how you check your restaurant ratings

Where can I check my restaurant ratings?

Common questions on ‘Order ready’ and ‘Need more time?’ features

FAQs: Order ready & Need more time? Buttons

Common questions and our responses on item substitutions for orders

FAQs: Item substitutions (Grocery partners only)

Common questions on Multi-Site Stacking features

FAQs: Multi-Site Stacking

Learn how prep times work, how they're calculated and how they can impact customer satisfaction

Understanding prep times

Learn about the new barcode scanning Order Picker flow

FAQs: How to use barcode scanning in the new Order Picker flow [Grocery & Retail Partners only]

Simple steps to order and activate your Rider Check-in Tag in your order collection point

Rider Check-in: Short Installation Guide

Item Substitutions

Grocery Mechanics: ‘Multibuy’ & ‘£ off Item’

Confirm when you're ready to take orders, giving you more control over opening time.

Understanding the Open Reminder Notification

Prevent spoiled food on Deliveroo with tips on packaging, timing, and handling to boost ratings and protect your restaurant’s reputation

Understanding and Preventing Spoiled Food

Short how-to guide for partners wanting to use the Deliveroo Rider Network

How to use Fleet Switching

Josh Cooper

Ash H

Kamila Schneider

Everything you need to know about our different delivery methods, accepting and preparing orders

4. Orders and delivery

Find answers and get help from Intercom Support and Community Experts

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