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4. Orders and delivery

4. Orders and delivery

Everything you need to know about our different delivery methods, accepting and preparing orders

19 articles
AJJ+2
Written by Adam S-R, Jack Gupta, Josh Cooper and 2 others

Customer Live Order insights on your receipts and tablet

How to spot new, repeat or frequent customers from your tablet or receipt
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Written by Adam S-R. Updated over a week ago

Making sense of receipts - Marketplace+ partners

Here’s a breakdown of the information on your receipts
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Written by Jack Gupta. Updated over a week ago

Scheduled orders

Learn how to manage orders that customers place in advance for later
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Written by Adam S-R. Updated over a week ago

How to accept orders automatically

Increase your sales by automatically accepting orders on the Deliveroo tablet
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Written by Adam S-R. Updated over a week ago

How to give yourself more time to prepare food with 'Busy mode'

Learn more about 'Busy mode' and when you should and shouldn't use it
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Written by Adam S-R. Updated over a week ago

How to manage Pickup orders

A guide for Pickup order fulfilment
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Written by Adam S-R. Updated over a week ago

Changes to pick up times

We’re making pickup times more accurate so riders don’t arrive too early
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Written by Adam S-R. Updated over a week ago

How do I avoid rejecting orders?

Everything you need to know about avoiding rejecting an order
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Written by Adam S-R. Updated over a week ago

How do I know if my restaurant is rejecting orders?

Check your restaurant's rejection rate
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Written by Adam S-R. Updated over a week ago

Why are all my orders being rejected?

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Written by Adam S-R. Updated over a week ago

Bag fees for Deliveroo orders - UK

More information about why Deliveroo customers need to pay a bag fee
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Written by Adam S-R. Updated over a week ago

Ratings and reviews in the Deliveroo App

Review, view and moderate – it makes everyone’s experience better
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Written by Josh Cooper. Updated over a week ago

Where can I check my prep time?

Learn more about how you check your prep times
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Written by Adam S-R. Updated over a week ago

How are prep times set?

Learn more about how we calculate and set your prep times
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Written by Adam S-R. Updated over a week ago

Replying to customer reviews in Restaurant Hub

Create memorable customer experiences in Hub. Act on feedback, reply or add customer credit, in response to your reviews.
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Written by Ash H. Updated over a week ago

How do customer ratings work?

Understand how customer ratings work and how they affect your visibility on Deliveroo
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Written by Adam S-R. Updated over a week ago

Where can I check my restaurant ratings?

Learn more about how you check your restaurant ratings
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Written by Adam S-R. Updated over a week ago

FAQs: Order ready? Need more time? buttons

Common questions on ‘Order ready’ and ‘Need more time?’ features
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Written by Hannie Cheese. Updated over a week ago

FAQs: Item substitutions (Grocery partners only)

Common questions and our responses on item substitutions for orders
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Written by Jack Gupta. Updated this week