4. Orders and delivery

Everything you need to know about our different delivery methods, accepting and preparing orders

A J

15 articles in this collection
Written by Adam Spawton-Rice and Jack Gupta

Managing new orders

How to accept orders automatically

Increase your sales by automatically accepting orders on the Deliveroo tablet

Written by Adam Spawton-Rice
Updated over a week ago

Scheduled orders

Learn how to manage orders that customers place in advance for later

Written by Adam Spawton-Rice
Updated over a week ago

How to give yourself more time to prepare food when you're busy with Busy Mode

Learn more about busy mode and how you can control when riders arrive

Written by Adam Spawton-Rice
Updated over a week ago

How to manage Pickup orders

A guide for Pickup order fulfilment

Written by Adam Spawton-Rice
Updated over a week ago

Changes to pick up times

We’re making pickup times more accurate so riders don’t arrive too early

Written by Adam Spawton-Rice
Updated over a week ago

What to expect from Table Service - AUS

Find out more about Deliveroo's latest customer product offering

Written by Adam Spawton-Rice
Updated over a week ago

What to expect from Table Service - UK & IE

Find out more about Deliveroo's latest customer product offering

Written by Adam Spawton-Rice
Updated over a week ago

Order rejections and how to avoid them

Why are all my orders being rejected?

Written by Adam Spawton-Rice
Updated over a week ago

How do I know if my restaurant is rejecting orders?

Check your restaurant's rejection rate

Written by Adam Spawton-Rice
Updated over a week ago

How do I avoid rejecting orders?

Everything you need to know about avoiding rejecting an order

Written by Adam Spawton-Rice
Updated over a week ago

Order settings and ratings

How are prep times set?

Learn more about how we calculate and set your prep times

Written by Adam Spawton-Rice
Updated over a week ago

Where can I check my prep time?

Learn more about how you check your prep times

Written by Adam Spawton-Rice
Updated over a week ago

Reply to customer reviews in Restaurant Hub

Hub allows you to create memorable experiences for your customers. You can now act on feedback, by replying to a review.

Written by Jack Gupta
Updated over a week ago

Where can I check my restaurant ratings?

Learn more about how you check your restaurant ratings

Written by Adam Spawton-Rice
Updated over a week ago

How do customer ratings work?

Understand how customer ratings work and how they affect your visibility on Deliveroo

Written by Adam Spawton-Rice
Updated over a week ago