Deliveroo

Learn how to accept, prepare, and track orders including what to do if something goes wrong

Managing live orders and deliveries

Increase your sales by automatically accepting orders on the Deliveroo tablet

How to accept orders automatically

Receive and manage Deliveroo orders on your own device

How to use Live Orders in Partner Hub

Learn how prep times work, how they're calculated and how they can impact customer satisfaction on Deliveroo

How do prep times work

Learn more about how we calculate and set your prep times

How are prep times set?

Learn more about how you check your prep times

Where can I check my prep time?

Find out more about the ‘Order ready’ and ‘Need more time?’ features on your Deliveroo tablet and how they can help send a rider to you sooner or later

What are the Order ready & Need more time? Buttons and how do they work?

Learn more about 'Busy mode' and when you should and shouldn't use it

How to give yourself more time to prepare food with 'Busy mode'

Learn how to manage orders that customers place in advance for later on Deliveroo

What are scheduled orders and how do they work?

Discover how to prevent spoiled food on Deliveroo with tips on packaging, timing, and handling to boost ratings and protect your restaurant’s reputation

What is Spoiled Food and how can I avoid it?

Learn how to accept and prepare Deliveroo orders

Accepting & preparing orders

Learn why it's important to avoid cancelling orders on Deliveroo and who bears the cost

What are cancelled orders and how can I avoid them?

How do I know if my restaurant is rejecting orders?

Everything you need to know about avoiding rejecting an order on Deliveroo

How do I avoid rejecting orders?

This feature helps to reduce rejections and cancellations and improve customer experience.

What is the ‘Are you still there’? nudge and how does it work?

Find out why some orders can be cancelled and rejected and how you can avoid this

Cancelled & Rejected orders

A guide to using Pickup and preparing your restaurant for collections from Deliveroo customers

Getting started with Pickup

How to manage Pickup orders

Find out more about how pickup orders work on Deliveroo

Pickup

Find answers to common questions about Receipt Scanning features on Deliveroo

What is Rider Receipt Scanning and how does it work?

Find answer to common questions about Multi-Site Stacking features on Deliveroo

What is Multi-Site Stacking and how does it work?

Learn more about how we send riders to you and how handover works

Riders & Handover

How to manage orders and adjust delivery times on the Deliveroo tablet

Accepting and preparing orders if you do your own delivery

Here’s a breakdown of the information on your receipts

Making sense of receipts - Marketplace+ partners

If you use your own delivery fleet, let the customer know when to expect their food

Understanding delivery times

Learn more about how to increase your delivery area and set variable fees

Changing your delivery settings - Marketplace+ partners (select markets only)

Short how-to guide for partners wanting to use the Deliveroo Rider Network

How to use Fleet Switching

Using your own Riders? Find out more about how this works on Deliveroo

M+ Operations

Find answers and get help from Intercom Support and Community Experts

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