4. Orders and delivery
Everything you need to know about our different delivery methods, accepting and preparing orders
19 articles
AJJ+2
Written by Adam S-R, Jack Gupta, Josh Cooper and 2 othersCustomer Live Order insights on your receipts and tablet
How to spot new, repeat or frequent customers from your tablet or receiptA
Written by Adam S-R. Updated over a week ago
Making sense of receipts - Marketplace+ partners
Here’s a breakdown of the information on your receiptsJ
Written by Jack Gupta. Updated over a week ago
Scheduled orders
Learn how to manage orders that customers place in advance for laterA
Written by Adam S-R. Updated over a week ago
How to accept orders automatically
Increase your sales by automatically accepting orders on the Deliveroo tabletA
Written by Adam S-R. Updated over a week ago
How to give yourself more time to prepare food with 'Busy mode'
Learn more about 'Busy mode' and when you should and shouldn't use itA
Written by Adam S-R. Updated over a week ago
How to manage Pickup orders
A guide for Pickup order fulfilmentA
Written by Adam S-R. Updated over a week ago
Changes to pick up times
We’re making pickup times more accurate so riders don’t arrive too earlyA
Written by Adam S-R. Updated over a week ago
How do I avoid rejecting orders?
Everything you need to know about avoiding rejecting an orderA
Written by Adam S-R. Updated over a week ago
How do I know if my restaurant is rejecting orders?
Check your restaurant's rejection rateA
Written by Adam S-R. Updated over a week ago
Why are all my orders being rejected?
A
Written by Adam S-R. Updated over a week ago
Bag fees for Deliveroo orders - UK
More information about why Deliveroo customers need to pay a bag feeA
Written by Adam S-R. Updated over a week ago
Ratings and reviews in the Deliveroo App
Review, view and moderate – it makes everyone’s experience betterJ
Written by Josh Cooper. Updated over a week ago
Where can I check my prep time?
Learn more about how you check your prep timesA
Written by Adam S-R. Updated over a week ago
How are prep times set?
Learn more about how we calculate and set your prep timesA
Written by Adam S-R. Updated over a week ago
Replying to customer reviews in Restaurant Hub
Create memorable customer experiences in Hub. Act on feedback, reply or add customer credit, in response to your reviews.A
Written by Ash H. Updated over a week ago
How do customer ratings work?
Understand how customer ratings work and how they affect your visibility on DeliverooA
Written by Adam S-R. Updated over a week ago
Where can I check my restaurant ratings?
Learn more about how you check your restaurant ratingsA
Written by Adam S-R. Updated over a week ago
FAQs: Order ready? Need more time? buttons
Common questions on ‘Order ready’ and ‘Need more time?’ featuresH
Written by Hannie Cheese. Updated over a week ago
FAQs: Item substitutions (Grocery partners only)
Common questions and our responses on item substitutions for ordersJ
Written by Jack Gupta. Updated this week