4. Orders and delivery
Everything you need to know about our different delivery methods, accepting and preparing orders
By Josh and 3 others4 authors20 articles
Customer Live Order insights on your receipts and tablet
Making sense of receipts - Marketplace+ partners
How to accept orders automatically
How to give yourself more time to prepare food with 'Busy mode'
How to manage Pickup orders
Changes to pick up times
How do I avoid rejecting orders?
How do I know if my restaurant is rejecting orders?
Why are all my orders being rejected?
Bag fees for Deliveroo orders - UK
Ratings and reviews in the Deliveroo App
Where can I check my prep time?
How are prep times set?
Replying to customer reviews in Hub
How do customer ratings work?
Where can I check my restaurant ratings?
FAQs: Order ready? Need more time? Buttons
FAQs: Item substitutions (Grocery partners only)
FAQs: Multi-Site Stacking