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4. Orders and delivery

4. Orders and delivery

Everything you need to know about our different delivery methods, accepting and preparing orders

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15 articles in this collection
Written by Adam Spawton-Rice and Jack Gupta
Managing new orders

How to accept orders automatically

Increase your sales by automatically accepting orders on the Deliveroo tablet
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Written by Adam Spawton-Rice
Updated over a week ago

Scheduled orders

Learn how to manage orders that customers place in advance for later
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Written by Adam Spawton-Rice
Updated over a week ago

How to give yourself more time to prepare food when you're busy with Busy Mode

Learn more about busy mode and how you can control when riders arrive
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Written by Adam Spawton-Rice
Updated over a week ago

How to manage Pickup orders

A guide for Pickup order fulfilment
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Written by Adam Spawton-Rice
Updated over a week ago

Changes to pick up times

We’re making pickup times more accurate so riders don’t arrive too early
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Written by Adam Spawton-Rice
Updated over a week ago

What to expect from Table Service - AUS

Find out more about Deliveroo's latest customer product offering
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Written by Adam Spawton-Rice
Updated over a week ago

What to expect from Table Service - UK & IE

Find out more about Deliveroo's latest customer product offering
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Written by Adam Spawton-Rice
Updated over a week ago
Order rejections and how to avoid them

Why are all my orders being rejected?

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Written by Adam Spawton-Rice
Updated over a week ago

How do I know if my restaurant is rejecting orders?

Check your restaurant's rejection rate
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Written by Adam Spawton-Rice
Updated over a week ago

How do I avoid rejecting orders?

Everything you need to know about avoiding rejecting an order
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Written by Adam Spawton-Rice
Updated over a week ago
Order settings and ratings

How are prep times set?

Learn more about how we calculate and set your prep times
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Written by Adam Spawton-Rice
Updated over a week ago

Where can I check my prep time?

Learn more about how you check your prep times
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Written by Adam Spawton-Rice
Updated over a week ago

Reply to customer reviews in Restaurant Hub

Hub allows you to create memorable experiences for your customers. You can now act on feedback, by replying to a review.
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Written by Jack Gupta
Updated over a week ago

Where can I check my restaurant ratings?

Learn more about how you check your restaurant ratings
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Written by Adam Spawton-Rice
Updated over a week ago

How do customer ratings work?

Understand how customer ratings work and how they affect your visibility on Deliveroo
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Written by Adam Spawton-Rice
Updated over a week ago