How can I turn on auto-accept?
As a restaurant, you have the option to automatically accept all new orders on your Deliveroo tablet with our "auto-accept" feature.
How do I know when I have a new order?
The tablet will make the “new order” noise for two seconds and then the new auto-accepted order will appear at the top of your order list.
How will scheduled orders work?
Scheduled orders will not be auto-accepted or auto-confirmed. Restaurants still need to accept scheduled orders when auto-accept is turned on and you shouldn’t change your current process for scheduled orders.
Will large orders be auto-accepted?
Yes, orders of any value, including large orders will be auto-accepted if the feature is turned on and the orders are ASAP. If they are large scheduled orders, they will not be auto-accepted.
What happens if my tablet breaks while I have auto-accept on?
The tablet has to be turned on for the feature to work, so orders will not be auto-accepted.
What should I do if I can’t fulfil an order that’s been auto-accepted?
If the full order cannot be fulfilled please cancel the order by calling Live Orders support. They will cancel the order on your behalf and the customer will be notified. If only part of the order cannot be fulfilled, please use our Item Subsitution feature to mark an item as out of stock in an accepted order. Customers will have the opportunity to either add a new substitute item(s) to their basket or checkout again with their previous order, excluding the unavailable item(s).
What will customers see when an order is auto-accepted?
Auto-accept means that a customer sees their delivery as ACCEPTED in their app immediately - entirely skipping the ‘Confirming your order with {restaurant}’, improving the speed of your service.