There are 5 different reasons to reject an order on Deliveroo. The list below explains these reasons and how to avoid them from happening:

  1. Ingredient unavailable: Keep the availability of your menu items up to date to avoid this happening. 

  2. Closing early: You can avoid this by making sure your opening times are correct.

  3. Busy: Use busy mode help to control order volume and your workload. 

  4. Other: Unforeseen circumstances that are out of your control. 

5. Automatic rejections: We’ll auto reject an order within 10 minutes of it being placed to make sure the customer doesn’t go on waiting. To avoid automatic rejections, switch on auto accept.

Rejecting orders

How do I know if my restaurant is rejecting orders? 

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