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How do customer ratings work?
How do customer ratings work?

Understand how customer ratings work and how they affect your visibility on Deliveroo

Written by Ash H
Updated over a week ago

At the end of an order we ask customers to rate their experience.  A customer can rate an order from 1 to 5 stars.

The rating shown on the restaurant list is an average of the last 400 ratings you have received. 

We will only start to show ratings for your restaurant once you have completed 10 orders which have been rated. 

Your restaurant rating can impact your position on the restaurant list. Restaurants with good order ratings appear higher up on the restaurant list.

Top tips to increase customer ratings

To give customers the best experience we recommend that you:

  1. Consistently prepare your food for the prep for time

  2. Prepare and package all items on the order

  3. Make sure your packaging retains heat and lets out moisture

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