Unless an exemption applies to you, UK regulations require retailers to charge a bag fee for orders delivered in single-use plastic bags.

To help you comply with your obligations, we've added functionality that allows you to opt-in to charging your Deliveroo customers a fixed bag fee per order.

How to opt-in to charge bag fees

In Restaurant Hub select 'Settings' in the left-hand navigation and then 'Bag fee'.

Please note: only admin role users can enable this feature.

Select the country which your restaurant operates in from the drop-down, then 'Save changes'.

Frequently asked questions

What are bag fees and how can I enable them in Hub?

Retailers in the UK may be required by law to charge a bag fee for single-use carrier bags. For more information please read through the government guidance.

Hub users with Admin or Admin (limited) access will be able to set up and manage bag fees in Hub by navigating to bag fees in Settings. See above instructions.

You may not be able to manage bag fees for your business as a result of your access.

Am I legally required to opt-in to bag fees?

You may be required by law to charge consumers a fee for single-use bags used to pack customer orders. Below you'll see a breakdown of the required bag fees by country.

If these rules apply to you or the bags that you use, you should opt-in to enable bag fees for orders you fulfil via Deliveroo.

What are the bag fee regulations for my country?

Retailers in the UK may be required by law to charge a bag fee for single-use carrier bags. For more information please read through the government guidance.

  • In England all retailers must charge at least £0.10 for qualifying single-use plastic bags unless an exemption applies

  • In Scotland all retailers must charge at least £0.10 for qualifying single-use bags unless an exemption applies

  • In Wales all retailers must charge at least £0.05 for qualifying single-use bags unless an exemption applies

  • In Northern Ireland all retailers must charge at least £0.05 for qualifying single-use bags unless an exemption applies - this does not apply to takeaway food or drinks

Did this answer your question?