Prep times are calculated using an algorithm, which means they are automatically customised by site, based on their data & operations.
The model adjusts prep times based on:
Order Ready usage: Prep times improve when Order Ready is pressed more
Rider wait times: More prep time is needed if rider wait times are high
Order size: Large or expensive orders need more prep time
Restaurant activity: Sites need longer to prep as they get busier
The starting or seed prep time is the “Quiet Load” stored in Admin. This is set during onboarding or when the ROM is used for the first time
Watch our video and learn more about how prep time and Pickup times impact your restaurant's success.