Deliveroo

Learn how to accept, prepare, and track orders including what to do if something goes wrong

Managing live orders and deliveries

Keep on top of your orders in one place. See which orders need attention, check when riders are due to arrive, and make quick updates to keep collections running smoothly.

How to manage live orders in Order Manager

Keep your menu up to date so customers can only order items that are in stock. This helps reduce cancellations and gives customers a better experience.

How to manage your stock in Order Manager

Scheduled Orders let you view and manage upcoming orders before they become live. This gives you more time to plan ahead and prepare for busy periods.

How to manage scheduled orders in Order Manager

Stacked orders are orders assigned to the same rider for collection and delivery. With Order Manager, stacked orders stay on separate order cards while you're preparing them. This makes it…

How to manage stacked orders in Order Manager

Open Reminder helps you get your site ready to accept orders before your scheduled opening time. Before your site opens, you'll receive reminders asking you to confirm that you're ready…

How to use the Open Reminder notification in Order Manager

The Are you still there? reminder checks that your site is still open and ready to accept orders. You may receive this reminder if cancellations or rejected orders suggest your…

How to respond to the 'Are you still there?' reminder in Order Manager

In Order Manager, you can see which riders are assigned to your large orders, check their estimated arrival times and vehicle types, and request or cancel additional riders when needed.

How to manage riders for large orders in Order Manager

If an item is out of stock after you've accepted an order, you can mark it as unavailable. The original order will be cancelled, and the customer can place a…

How to manage item substitutions in Order Manager

Find everything you need to know about using Order Manager, your new tablet app. Explore guides on managing live orders, updating stock, handling scheduled orders, item substitutions and more.

Getting started with Order Manager, your new tablet app

Increase your sales by automatically accepting orders on the Deliveroo tablet

How to accept orders automatically

Receive and manage Deliveroo orders on your own device

How to use Live Orders in Partner Hub

Learn how prep times work, how they're calculated and how they can impact customer satisfaction on Deliveroo

How do prep times work

Learn more about how we calculate and set your prep times

How are prep times set?

Learn more about how you check your prep times

Where can I check my prep time?

Find out more about the ‘Order ready’ and ‘Need more time?’ features on your Deliveroo tablet and how they can help send a rider to you sooner or later

What are the Order ready & Need more time? Buttons and how do they work?

Learn more about 'Busy mode' and when you should and shouldn't use it

How to give yourself more time to prepare food with 'Busy mode'

Learn how to manage orders that customers place in advance for later on Deliveroo

What are scheduled orders and how do they work?

Discover how to prevent spoiled food on Deliveroo with tips on packaging, timing, and handling to boost ratings and protect your restaurant’s reputation

What is Spoiled Food and how can I avoid it?

Learn how to accept and prepare Deliveroo orders

Accepting & preparing orders

Learn why it's important to avoid cancelling orders on Deliveroo and who bears the cost

What are cancelled orders and how can I avoid them?

How do I know if my restaurant is rejecting orders?

Everything you need to know about avoiding rejecting an order on Deliveroo

How do I avoid rejecting orders?

This feature helps to reduce rejections and cancellations and improve customer experience.

What is the ‘Are you still there’? nudge and how does it work?

Find out why some orders can be cancelled and rejected and how you can avoid this

Cancelled & Rejected orders

A guide to using Pickup and preparing your site for collections from Deliveroo customers

Pickup on Deliveroo: What you need to know

How to manage Pickup orders

Find out more about how pickup orders work on Deliveroo

Pickup

Find answer to common questions about Multi-Site Stacking features on Deliveroo

What is Multi-Site Stacking and how does it work?

Find answers to common questions about Receipt Scanning features on Deliveroo

What is Rider Receipt Scanning and how does it work?

When can I request an additional rider for a large order?

Learn more about how we send riders to you and how handover works

Riders & Handover

How to manage orders and adjust delivery times on the Deliveroo tablet

Accepting and preparing orders if you do your own delivery

Here’s a breakdown of the information on your receipts

Making sense of receipts - Marketplace+ partners

If you use your own delivery fleet, let the customer know when to expect their food

Understanding delivery times

Learn more about how to increase your delivery area and set variable fees

Changing your delivery settings - Marketplace+ partners (select markets only)

Short how-to guide for partners wanting to use the Deliveroo Rider Network

How to use Fleet Switching

Using your own Riders? Find out more about how this works on Deliveroo

M+ Operations

Visit our Learning Centre

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