Deliveroo

Learn how to accept, prepare, and track orders including what to do if something goes wrong

Managing live orders and deliveries

Keep your menu up to date so customers can only order items that are in stock. This helps reduce cancellations and gives customers a better experience.

How to manage stock in Order Manager

Scheduled Orders let you view and manage upcoming orders before they become live. This gives you more time to plan ahead and prepare for busy periods.

How to manage Scheduled Orders in Order Manager

Stacked orders are orders assigned to the same rider for collection and delivery. With Order Manager, stacked orders stay on separate order cards while you're preparing them. This makes it…

How to manage Stacked Orders in Order Manager

Open Reminder helps you get your site ready to accept orders before your scheduled opening time. Before your site opens, you'll receive reminders asking you to confirm that you're ready…

Use Open Reminder in Order Manager

The Are you still there? reminder checks that your site is still open and ready to accept orders. You may receive this reminder if cancellations or rejected orders suggest your…

Understand the 'Are you still there?' Nudge in Order Manager

These articles are for partners taking part in the Order Manager pilot. Browse articles to help you get the most out of Order Manager, from managing live orders and stock to Scheduled Orders, Stacked Orders and more.

Managing Live Orders on the new Order Manager App

Increase your sales by automatically accepting orders on the Deliveroo tablet

How to accept orders automatically

Receive and manage Deliveroo orders on your own device

How to use Live Orders in Partner Hub

Learn how prep times work, how they're calculated and how they can impact customer satisfaction on Deliveroo

How do prep times work

Learn more about how we calculate and set your prep times

How are prep times set?

Learn more about how you check your prep times

Where can I check my prep time?

Find out more about the ‘Order ready’ and ‘Need more time?’ features on your Deliveroo tablet and how they can help send a rider to you sooner or later

What are the Order ready & Need more time? Buttons and how do they work?

Learn more about 'Busy mode' and when you should and shouldn't use it

How to give yourself more time to prepare food with 'Busy mode'

Learn how to manage orders that customers place in advance for later on Deliveroo

What are scheduled orders and how do they work?

Discover how to prevent spoiled food on Deliveroo with tips on packaging, timing, and handling to boost ratings and protect your restaurant’s reputation

What is Spoiled Food and how can I avoid it?

Learn how to accept and prepare Deliveroo orders

Accepting & preparing orders

Learn why it's important to avoid cancelling orders on Deliveroo and who bears the cost

What are cancelled orders and how can I avoid them?

How do I know if my restaurant is rejecting orders?

Everything you need to know about avoiding rejecting an order on Deliveroo

How do I avoid rejecting orders?

This feature helps to reduce rejections and cancellations and improve customer experience.

What is the ‘Are you still there’? nudge and how does it work?

Find out why some orders can be cancelled and rejected and how you can avoid this

Cancelled & Rejected orders

A guide to using Pickup and preparing your site for collections from Deliveroo customers

Pickup on Deliveroo: What you need to know

How to manage Pickup orders

Find out more about how pickup orders work on Deliveroo

Pickup

Find answer to common questions about Multi-Site Stacking features on Deliveroo

What is Multi-Site Stacking and how does it work?

Find answers to common questions about Receipt Scanning features on Deliveroo

What is Rider Receipt Scanning and how does it work?

When can I request an additional rider for a large order?

Learn more about how we send riders to you and how handover works

Riders & Handover

How to manage orders and adjust delivery times on the Deliveroo tablet

Accepting and preparing orders if you do your own delivery

Here’s a breakdown of the information on your receipts

Making sense of receipts - Marketplace+ partners

If you use your own delivery fleet, let the customer know when to expect their food

Understanding delivery times

Learn more about how to increase your delivery area and set variable fees

Changing your delivery settings - Marketplace+ partners (select markets only)

Short how-to guide for partners wanting to use the Deliveroo Rider Network

How to use Fleet Switching

Using your own Riders? Find out more about how this works on Deliveroo

M+ Operations

Visit our Learning Centre

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.