Deliveroo

How to spot new, repeat or frequent customers from your tablet or receipt

What Live Order insights on your receipts and tablet mean

Here’s a breakdown of the information on your receipts

Making sense of receipts - Marketplace+ partners

Learn how to manage orders that customers place in advance for later on Deliveroo

What are scheduled orders and how do they work?

Increase your sales by automatically accepting orders on the Deliveroo tablet

How to accept orders automatically

Learn more about 'Busy mode' and when you should and shouldn't use it

How to give yourself more time to prepare food with 'Busy mode'

How to manage Pickup orders

Everything you need to know about avoiding rejecting an order on Deliveroo

How do I avoid rejecting orders?

How do I know if my restaurant is rejecting orders?

Learn why it's important to avoid cancelling orders on Deliveroo and who bears the cost

What are cancelled orders and how can I avoid them?

More information about why Deliveroo customers need to pay a bag fee

Bag fees for Deliveroo orders - UK

Review, view and moderate – it makes everyone’s experience better

Ratings and reviews in the Deliveroo App

Learn more about how you check your prep times

Where can I check my prep time?

Learn more about how we calculate and set your prep times

How are prep times set?

Create memorable customer experiences in Hub. Act on feedback, reply or add customer credit, in response to your reviews.

Replying to customer reviews in Hub

Understand how customer ratings and non partner fault reviews work and how they affect your visibility on Deliveroo

How do customer ratings work?

Learn more about how you check your restaurant ratings

Where can I check my restaurant ratings?

Find out more about the ‘Order ready’ and ‘Need more time?’ features on your Deliveroo tablet and how they can help send a rider to you sooner or later

What are the Order ready & Need more time? Buttons and how do they work?

Common questions and our responses on item substitutions for orders

FAQs: Item substitutions (Grocery partners only)

Find answer to common questions about Multi-Site Stacking features on Deliveroo

What is Multi-Site Stacking and how does it work?

Learn how prep times work, how they're calculated and how they can impact customer satisfaction on Deliveroo

How do prep times work

This article explains how barcode scanning works in the Deliveroo Order Picker and how to use it when picking orders.

FAQs: How to use barcode scanning in the Order Picker (Retail & Grocery partners only)

Simple steps to order and activate your Rider Check-in Tag in your order collection point

How to install Rider Check-in

Learn more about the Item Substitution feature on Deliveroo and how it works

What are Item Substitutions and how do they work?

This article explains Multibuy, a promotional mechanic available to Grocery and Retail partners, and how to set it up in Partner Hub.

What is 'Multibuy' and how do I set it up?

Confirm when you're ready to take orders, giving you more control over opening time.

How does the Open Reminder Notification work?

Discover how to prevent spoiled food on Deliveroo with tips on packaging, timing, and handling to boost ratings and protect your restaurant’s reputation

What is Spoiled Food and how can I avoid it?

Short how-to guide for partners wanting to use the Deliveroo Rider Network

How to use Fleet Switching

This article explains the £ off Item offer mechanic and how Grocery partners can set it up in Partner Hub.

What is a '£ off Item' offer and how do I set it up?

Hannah Morgan

Rosie Elizabeth Drew

Learn how to accept, prepare, and track orders including what to do if something goes wrong

Managing live orders and deliveries

Find answers and get help from Intercom Support and Community Experts

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