When can I request an additional rider for a large order?

Note: This applies to Restaurant Only
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If an order is too large for one rider to carry, you can request an additional rider after the first rider has collected the order. Deliveroo uses order size predictions to determine how many riders are needed before an order is collected. In many cases, the correct number of riders will be assigned automatically. We've improved our weight and volume predictions, meaning more accurate predictions of how many riders will be required for an order based on our riders' capacity. The feature to request additional riders has not been removed. It will still be available once the first rider has picked up the order. This helps reduce unnecessary rider assignments and improve delivery efficiency.
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​How to request an additional rider:
If the first rider cannot carry the entire order, you can request an additional rider after their collection:
To do this:

​What should I expect?
You may notice that the Request a Rider button shows an error message if you try to request a rider before the first rider has collected the order. This is expected and helps us make rider assignments based on our improved prediction model first. You can still request an additional rider when it's needed after the first rider has collected the order.
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​Note: This applies to Restaurant Only