This guide applies to all partners using the new Order Manager app.
How do I view my live orders?
You can see all your active orders on the Live orders screen. Each order card shows its status, prep time and estimated rider arrival time, so you don't need to open individual orders to check their progress.
How do I filter my live orders by status? (NEW)
Use the filters at the top of the screen to view orders by status:
All: View every live order.
Needs action: View orders that need you to take action, such as marking orders ready when they are late or accepting new orders.
Preparing: View accepted orders currently being prepared.
Ready: View orders ready for collection.
Tap a filter to switch between views.
How do I mark an order as ready?
When an order is ready for collection, tap Ready on the order card.
You can do this directly from the Live orders screen without opening the order card.
Tip: Make sure you tap Ready on every order as soon as it's fully prepared and ready for collection. This helps us improve prep time estimates and lets riders know when orders are ready to collect.
How do I add more preparation time to an order?
If you need longer to prepare an order, you can add up to 10 minutes.
1. Find the order on the Live orders screen.
2. Tap the drop-down arrow next to the prep time, on the right-hand side of the order number.
3. Select the extra time you need, up to 10 minutes.
How do I check when a rider will arrive?
Each order card shows:
Prep time: The time shown next to the order number.
Rider arrival time: The estimated time until the rider arrives, shown above the Ready button (for example, "Rider 5 min away").
This helps you see how much prep time is left and when the rider is expected to arrive. When a rider checks in with the NFC tag, you will also see that here.
What can I do when I open an order?
Tap an order card on the Live orders screen to see more details.
From here, you can:
View the items, modifiers, special requests and order total.
Print another receipt.
Check the rider's name and estimated arrival time.
If you have more than one rider assigned to an order, you can view all details here
Call the rider.
Mark the order as ready.
Add more prep time using the drop-down arrow.
If you click Help with order, you have the option to mark an 'item out of stock' and let the customer know should they want to place a reorder
Request an additional rider if you need
