Deliveroo

Keep on top of your orders in one place. See which orders need attention, check when riders are due to arrive, and make quick updates to keep collections running smoothly.

How to manage live orders in Order Manager

Keep your menu up to date so customers can only order items that are in stock. This helps reduce cancellations and gives customers a better experience.

How to manage your stock in Order Manager

Scheduled Orders let you view and manage upcoming orders before they become live. This gives you more time to plan ahead and prepare for busy periods.

How to manage scheduled orders in Order Manager

Stacked orders are orders assigned to the same rider for collection and delivery. With Order Manager, stacked orders stay on separate order cards while you're preparing them. This makes it…

How to manage stacked orders in Order Manager

Open Reminder helps you get your site ready to accept orders before your scheduled opening time. Before your site opens, you'll receive reminders asking you to confirm that you're ready…

How to use the Open Reminder notification in Order Manager

The Are you still there? reminder checks that your site is still open and ready to accept orders. You may receive this reminder if cancellations or rejected orders suggest your…

How to respond to the 'Are you still there?' reminder in Order Manager

In Order Manager, you can see which riders are assigned to your large orders, check their estimated arrival times and vehicle types, and request or cancel additional riders when needed.

How to manage riders for large orders in Order Manager

If an item is out of stock after you've accepted an order, you can mark it as unavailable. The original order will be cancelled, and the customer can place a…

How to manage item substitutions in Order Manager

Find everything you need to know about using Order Manager, your new tablet app. Explore guides on managing live orders, updating stock, handling scheduled orders, item substitutions and more.

Getting started with Order Manager, your new tablet app

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