How do I see which riders are assigned to my large order?
Open your order and find the multiple riders section.
Here, you can see:
Assigned riders: Who's collecting your order.
Arrival times: When each rider is expected to arrive.
Vehicle types: What vehicle each rider is using.
Rider status: Whether a rider has been assigned or is still being assigned.
This helps you know who to expect and prepare your order for collection.
How do I request an additional rider?
If your Large Order needs more riders, you can request an additional rider after the first rider has picked up the order, directly in the app.
1. Tap the three-dot menu (•••) next to the ‘Ready’ button
2. Select Request additional rider.
3. Tap Confirm request.
You'll see a confirmation when your request has been made.
Please note: You can only request an additional rider once the first rider has collected the order.
How do I cancel an additional rider request?
If you no longer need an additional rider, you can cancel the request while the rider is still being assigned.
Tap the three-dot menu (•••) next to the additional rider being assigned.
2. Select Cancel rider to confirm.
Why can't I request another rider?
If you've reached the limit for additional riders, you'll see a message asking you to contact support.
Tap Contact support in Order Manager for help.