Deliveroo

You can use Hub for quick partner solutions using the 'Help' tab

Submitting a support request in Partner Hub

Understand and increase customer satisfaction using Partner Hub insights

Ways to improve your customer satisfaction

Learn how to ensure age restricted products, like alcohol and tobacco, are correctly tagged in your Deliveroo menu

How do I manage age restricted items in Partner Hub?

What to do when an item is out of stock to make sure customers get a complete order every time

How to substitute unavailable items (grocers & retailers)

Learn how to use the Deliveroo Order Picker to pick, substitute and remove items from orders.

How to use the Deliveroo Order Picker [Retail and Grocery Partners]

How to add calorie information to your menu, and when it’s a legal requirement to do so

How do I add calorie and portion information to my Deliveroo menu

Learn how to easily update your Deliveroo menu when an ingredient or item is unavailable

How do I mark menu items as unavailable?

Add, edit and remove languages on your menu.

Adding and editing additional languages on your menu (UAE, Kuwait, and Qatar)

This article explains how to upload your own images to your Deliveroo menu and what image requirements you need to meet.

How to upload your own photos in Menu Manager

Create, edit or remove scheduled menus on Deliveroo using the Menu Manager tool

How do I schedule different menus?

Learn more about using your own images to showcase your products

Menu Manager: sending in your own images as a grocery store

How to view, manage and remove your menu(s) in Menu Manager

How can I view and remove my Deliveroo menus?

How to add and edit your Deliveroo menu name in Menu Manager.

How do I edit my Deliveroo menu name in Menu Manager?

Find out how to publish a menu to one site and how to add the same menu to multiple sites using Menu Manager

How do I publish my Deliveroo menu?

How to add, edit and remove an item from your Deliveroo menu

How do I add, edit and remove menu items in Menu Manager

How to add, edit or remove categories from your Deliveroo menu

How to add, edit and remove menu categories in Menu Manger

How to add, edit and remove item photos from your Deliveroo menu(s)

How do I add, edit and remove item photos in Menu Manager?

How to add and edit hero photos used in your Deliveroo menu(s).

How do I add and edit hero photos in Menu Manager

This article explains how retail partners can upload their own product images in Menu Manager, and the brand guidelines those images must meet.

How to upload your own product images (Retail partners)

Menu Manager allows you to set different menus at different times of the day and week using Hub

Frequently asked questions about scheduled menus

This article explains how to set or change your opening hours in Partner Hub.

How to set and update your opening hours

The new feature will help reduce rejections and cancellations and improve customer experience.

Understanding the ‘Are you still there’? nudge

Manage your restaurant from anywhere with Partner Hub

Learn more about how to increase your delivery area and set variable fees

Changing your delivery settings - Marketplace+ partners (select markets only)

Everything you need to know about finding your restaurant ID

Where can I find my restaurant ID?

Manage your Deliveroo orders, menu or opening hours using your POS  system

What can you connect with Deliveroo

What to do if there's an issue with your Deliveroo POS integration

Troubleshooting your system connection with Deliveroo

How Deliveroo order and menu integration could help your business

The benefits of connecting your systems with Deliveroo

How to get your change of ownership approved as quickly as possible

Change of Ownership (COO) - UK only

This article explains what unique identifiers are, which codes to use when uploading your menu, and why they are important for grocery and retail partners.

What are unique identifiers and why are they important?

This article explains how to add Point of Sale IDs (PLUs) to your menu items in Menu Manager. Adding PLUs links your Deliveroo menu items to your Point of Sale…

How to add Point of Sale IDs (PLUs) in Menu Manager

Everything you need to know about the Deposit Return Scheme “DRS”

New Irish Deposit Return Scheme - Launching 1st February 2024

Learn how to set up special/holiday opening hours on Hub

Making one-off changes to your opening hours

Find out how to optimise your Deliveroo menu by adding bundles and modifications.

How do I add Bundles and Modifications to my Deliveroo menu?

Menu / Catalogue manager

Find out how to elevate your Deliveroo menu by adding Multiple Hero Images in Menu Manager.

How can I add Multiple Hero Images to my Deliveroo menu?

Starting 5 January 2026, the UK Government will enforce new advertising regulations for Less Healthy Foods (LHF).This legislation applies to businesses with 250 or more employees and restricts online and…

Less Healthy Food Regulation UK

Regulatory restrictions on Offers

How to use the new bundles feature

How to create new modifications on Menu Manager

This article explains how to schedule days off so customers know when you’re unavailable.

How to schedule days off

This article explains what Auto-open is and how to start using it.

How can I start using Auto-open?

Find out more about items that are restricted on Deliveroo

What am I not allowed to have on my Deliveroo menu?

Hannie Cheese

Kamila Schneider

Keep your account up to date with everything on opening hours, settings and menu changes 

3. Manage your account and menu 

Find answers and get help from Intercom Support and Community Experts

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