Deliveroo

You can use Hub for quick partner solutions using the 'Help' tab

Submitting a support request in Partner Hub

Understand and increase customer satisfaction using Partner Hub insights

Ways to improve your customer satisfaction

Learn how to ensure age restricted products, like alcohol and tobacco, are correctly tagged in your menu

Managing age restricted items in Partner Hub

What to do when an item is out of stock to make sure customers get a complete order every time

How to substitute unavailable items (Grocery partners only)

Learn how to use the Deliveroo Order Picker to pick, substitute and remove items from orders.

How to use the Deliveroo Order Picker [Retail and Grocery Partners]

How to add calorie information to your menu, and when it’s a legal requirement to do so

How to add calorie and portion information to your menu - UK

Learn more about using your own images to showcase your food

Menu Manager: Sending in your own images as a restaurant

Learn more about using your own images to showcase your products

Menu Manager: sending in your own images as a grocery store

Learn how to easily update your menu when an ingredient or item is unavailable

How to mark menu items as unavailable

Add, edit and remove languages on your menu.

Adding and editing additional languages on your menu (UAE, Kuwait, and Qatar)

Learn about different types of dietary requirements and how you can add them to your menu items.

How to add dietary tags to your menu

Create, edit or remove scheduled menus using the Menu Manager tool

Menu Manager: Scheduling different menus

How to view, manage and remove your menu(s) in Menu Manager

Menu Manager: Viewing and managing your menu(s)

How to add and edit your menu name in Menu Manager.

Menu Manager: Editing your menu name

Find out how to publish a menu to one site and how to add the same menu to multiple sites

Menu Manager: Publishing a menu to one or multiple sites

How to add, edit and remove an item from your menu

Menu Manager: Adding, editing and removing a menu item

How to add, edit or remove categories from your menu

Menu Manager: Adding, editing and removing menu categories

How to add, edit and remove item photos from your menu(s)

Menu Manager: Adding, editing and removing item photos

How to add and edit hero photos used in your menu(s).

Menu Manager: Adding and editing hero photos

Menu manager allows you to set different menus at different times of the day and week using Hub

Frequently asked questions about scheduled menus

Schedule days off on your tablet or in Hub and learn how to change your opening hours.

Changing your opening hours

The new feature will help reduce rejections and cancellations and improve customer experience.

Understanding the ‘Are you still there’? nudge

Manage your restaurant from anywhere with Partner Hub

Learn more about how to increase your delivery area and set variable fees

Changing your delivery settings - Marketplace+ partners (select markets only)

Everything you need to know about finding your restaurant ID

Where can I find my restaurant ID?

Manage your Deliveroo orders, menu or opening hours using your POS  system

What can you connect with Deliveroo

What to do if there's an issue with your Deliveroo POS integration

Troubleshooting your system connection with Deliveroo

How Deliveroo order and menu integration could help your business

The benefits of connecting your systems with Deliveroo

How to get your change of ownership approved as quickly as possible

Change of Ownership (COO) - UKI only

Learn why sending your unique identifiers to Deliveroo is important for your business

Why unique identifiers are important for your Menu [Grocery & Retail Partners Only]

Add unique identifiers to each of your items

How to add unique identifiers in Menu Manager [Grocery & Retail Partners Only]

Everything you need to know about the Deposit Return Scheme “DRS”

New Irish Deposit Return Scheme - Launching 1st February 2024

Menu Manager: sending in your own images as a retail store

Learn how to set up special/holiday opening hours on Hub

Making one-off changes to your opening hours

Menu Optimisation: Bundles and Modifications (UKI)

Menu / Catalogue manager

Ash H

Imaan Virani

Hannie Cheese

Keep your account up to date with everything on opening hours, settings and menu changes 

3. Manage your account and menu 

Find answers and get help from Intercom Support and Community Experts

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