Your opening hours on Deliveroo should always be up-to-date, even when your business hours might differ.
You can set up special opening hours on Hub to inform customers about your working hours during specific events. These can be bank holidays, events in your area, or any business needs, such as operational changes or last-minute demands.
Setting up special opening hours
Only admin users can set or change the special opening hours on Hub. See the instructions below:
1. Click the “Opening Hours” tab on the main menu.
2. To make a one-off change, select “Edit availability” at the top right of the page.
3. In the next session, click “Select sites” to choose which sites you want the changes to apply. You can select multiple sites at once or bulk upload them.
4. Once you pick the sites, select “Update” and click “Continue”.
5. Fill out the event name and choose the date to set up the special opening hours.
6. Select the time you want to open on that day. If you want to close, select “Closed all day.” Then, choose a reason for your special hours and click “Save.”
7. Before continuing, the system will ask you to confirm your selected one-off opening hours. If you need to amend the sites, you can do so by clicking “Select sites”.
8. Click “Save” to apply the changes to all selected sites.
9. After a few minutes, you will receive a message confirming your special opening hours have been successfully saved and the changes have been applied to the selected sites.
IMPORTANT: If an error message appears, you might need to set your special hours again. This might happen if you’re experiencing connection issues or instability.
Once you have set up your special opening hours, a banner will appear at the top of the page with a reminder.
You can view all your upcoming events by clicking “View all events” on the banner. If you need to cancel or update the opening hours for one of the events, select the event and click the “Delete” button at the bottom of the session.
Will the special opening hours override my regular opening hours?
Yes, if you set up special opening hours for an event, the app will automatically show those hours on the selected day. If you want to operate using your regular hours, you will need to delete the event.
What’s the difference between the special opening hours and the Days Off tool?
These two tools were created to help you manage your opening hours on the platform. Here is when to use them:
The Days Off tool allows you to schedule a planned closure for specific days of the year or for longer periods of time. When you have a Day Off scheduled, your business won’t auto-open on the app.
The Special Opening Hours tool allows you to create events and set specific business hours for each event. You can apply the changes to multiple sites, and create as many events as you want. The special hours or planned closures will override your regular opening hours for the requested days.
How far in advance can I create the events?
You can create an event as early as you wish. If you already know the days you will need to adjust your business hours, you can set up all the events at once and in advance.
Why is it important to keep your opening hours updated?
Keeping your opening hours updated allows your customers to know when they can order from you.
If your opening hours are incorrect, customers might try to order from you and get frustrated when their order cannot be fulfilled.