Troubleshooting & FAQ

A curated list of the most commonly asked questions by Deliveroo restaurant partners

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28 articles in this collection
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How do I appear higher in the restaurant list?

Everything you need to know about moving up the restaurant list
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Written by Roey
Updated over a week ago

How can I change my prep time?

Learn more about how to decrease or increase your prep times
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Written by Roey
Updated over a week ago

Where can I check my prep time?

Learn more about how you check your prep times
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Written by Roey
Updated over a week ago

How are prep times set?

Learn more about how we calculate and set your prep times
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Written by Roey
Updated over a week ago

Where can I check my restaurant ratings?

Learn more about how you check your restaurant ratings
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Written by Roey
Updated over a week ago

Why are all my orders being rejected?

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Written by Roey
Updated over a week ago

How do I avoid rejecting orders?

Everything you need to know about avoiding rejecting an order
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Written by Roey
Updated over a week ago

How do I know if my restaurant is rejecting orders?

Check your restaurant's rejection rate
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Written by Roey
Updated over a week ago

How will new restaurants be ranked on the restaurant list?

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Written by Roey
Updated over a week ago

Where can I find my restaurant ID?

Everything you need to know about finding your restaurant ID
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Written by Roey
Updated over a week ago

Why does it say Account Not Configured?

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Written by Roey
Updated over a week ago

Why is my restaurant not appearing on the restaurant list?

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Written by Roey
Updated over a week ago

How do I find my official FSA rating? (UK only)

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Written by Roey
Updated over a week ago