Troubleshooting & FAQ

A curated list of the most commonly asked questions by Deliveroo restaurant partners

Emma at Deliveroo avatar Roey avatar
28 articles in this collection
Written by Emma at Deliveroo and Roey
Other

How do I appear higher in the restaurant list?

Everything you need to know about moving up the restaurant list
Roey avatar
Written by Roey
Updated over a week ago

How can I change my prep time?

Learn more about how to decrease or increase your prep times
Roey avatar
Written by Roey
Updated over a week ago

Where can I check my prep time?

Learn more about how you check your prep times
Roey avatar
Written by Roey
Updated over a week ago

How are prep times set?

Learn more about how we calculate and set your prep times
Roey avatar
Written by Roey
Updated over a week ago

Where can I check my restaurant ratings?

Learn more about how you check your restaurant ratings
Roey avatar
Written by Roey
Updated over a week ago

Why are all my orders being rejected?

Roey avatar
Written by Roey
Updated over a week ago

How do I avoid rejecting orders?

Everything you need to know about avoiding rejecting an order
Roey avatar
Written by Roey
Updated over a week ago

How do I know if my restaurant is rejecting orders?

Check your restaurant's rejection rate
Roey avatar
Written by Roey
Updated over a week ago

How will new restaurants be ranked on the restaurant list?

Roey avatar
Written by Roey
Updated over a week ago

Where can I find my restaurant ID?

Everything you need to know about finding your restaurant ID
Roey avatar
Written by Roey
Updated over a week ago

Why does it say Account Not Configured?

Roey avatar
Written by Roey
Updated over a week ago

Why is my restaurant not appearing on the restaurant list?

Roey avatar
Written by Roey
Updated over a week ago

How do I find my official FSA rating? (UK only)

Roey avatar
Written by Roey
Updated this week