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FAQs: Rider Receipt Scanning
FAQs: Rider Receipt Scanning

Common questions on Receipt Scanning features

Written by Aaron Mallet
Updated over a week ago

What is Rider Receipt Scanning?

Receipt Scanning Rider Experience

  • Receipt scanning replaces the existing pickup process on the Rider app.

  • Riders will use their phone camera to "scan" each receipt individually and locate the printed 4-digit order ID.

  • If the correct ID is detected, the rider can mark the order as "collected," and a photo of the receipt will be uploaded to Deliveroo.

  • If the Rider scans the wrong ID, they will receive feedback to try again.

  • In case the ID cannot be scanned, the rider can manually override it by taking a photo of the receipt.

What are the benefits of Receipt Scanning?

Receipt scanning helps minimise the risk of incorrect order collections helping improve the overall rider and customer experience.

What should I do if there are multiple riders assigned for a large order?

For large orders with multiple riders assigned for collection, please print additional receipts and attach them to the bags.

How will receipt scanning work if order numbers are handwritten on the bags?

Receipt scanning is designed to work primarily with receipts. However, it will work with handwritten order numbers as long as they are neatly written.

What happens if riders are having issues scanning the receipt?

  • Please prompt the rider to double-check that the order they've scanned matches the order number in the rider app. If not, it’s the wrong order!

  • If riders are having trouble scanning the receipt, for example, if it’s damaged or missing, remind riders that they can take a photo of the receipt instead.

  • Finally, riders might need to be reminded to allow camera permissions in their device settings.

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