Deliveroo

This article explains how Deliveroo payments work, what your invoice includes, and when you will be paid. This applies to all partners.

How invoices and payments work on Deliveroo

Need to change your bank account details on Deliveroo? Find and edit your payment details in Partner Hub

How to view and update your bank details in Hub

When will I be paid by Deliveroo?

This article explains what to do if you are not receiving your invoice emails.This applies to all partners.

Why am I not receiving my Deliveroo invoices?

This article explains when partners are charged for refunds, when Deliveroo covers the cost, and how to review or dispute refunds in Partner Hub. This applies to all restaurant, grocery…

Why have I been charged for this refund?

This article shares practical steps you can take to reduce refunds and improve the customer experience.This applies to all restaurant, grocery and retail partners.

How to reduce refunds

How is Deliveroo safeguarding restaurants?

This article explains how to review, dispute, and track refunds in Partner Hub. This applies to all restaurant, grocery and retail partners.

How to manage and dispute refunds in Partner Hub

Updating how we charge for cancellations to improve customer experience

Why have I been charged for this cancellation? (UKI)

Learn more about the enhancement to our refund policy

Introducing Freshness Promise

Understanding your monthly platform fees (UAE)

Pay for Excessive Wait

Shanice-Daniella Midda

Luke Nightingale

Learn more about  invoices, how refunds work and how you’ll receive payments

5. Invoices, refunds and payments 

Find answers and get help from Intercom Support and Community Experts

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