When will I be paid?
Deliveroo payments are:
Calculated weekly
Authorised weekly
Based on orders completed from Monday to Sunday (previous week)
Payment is made by bank transfer to the account details you provided when signing up. You can view your statement daily in Partner Hub, reflecting your delivery takings from the day before.
Where can I find my invoices?
You can find and download your invoices in Partner Hub. Invoices are available:
In PDF format (summary view)
In CSV format (detailed breakdown)
For up to 12 months
You will also receive your invoice by email each week.
What is included in my Deliveroo invoice?
Your invoice has two main sections:
1. Summary section
This shows:
Total revenue earned from orders
Deliveroo commission charged
Additional fees you owe (for example:
Customer credit redeemed
Refunds
Outstanding fees)
Rebates we owe you (for example:
Remade orders
Cancelled orders)
This section shows clearly:
What you owe Deliveroo
What Deliveroo owes you
Your final payout amount
2. Detailed breakdown
This section includes:
A full list of individual orders
A breakdown of fees and rebates
Details of cancelled, refunded, or remade orders
If you add credit when replying to customer feedback, redeemed credit will appear as: Restaurant funded voucher promotions.
What is the Credit Note column in Partner Hub?
The Credit Note column shows refund commission adjustments.
Important:
These are listed as separate credit notes.
They do not affect your payout.
How do I check or update my bank details?
Your bank details are the ones provided when you signed up.
To check your bank details:
View the bottom of your latest invoice.
To update your bank details:
Log in to Partner Hub
Go to your account settings
Update your bank information
Make sure your bank details are correct to avoid payment delays.
What if I haven’t received my invoice?
Check your spam or junk folder for emails from Deliveroo.
Download invoices directly from Partner Hub.
If you still cannot find your invoice, contact your local Partner Support team and include:
Your business name
Your restaurant details
What if I haven’t received a payment?
If you have completed orders but have not received payment:
Check your bank details in Partner Hub.
Confirm the details on your latest invoice.
Contact your local Partner Support team if the issue continues.