Deliveroo

Learn more about the enhancement to our refund policy

Introducing Freshness Promise

Understand how and when you get paid, view your invoices, and learn about fees or adjustments

Payments & Invoices 

When will I be paid by Deliveroo?

This article explains how Deliveroo payments work, what your invoice includes, and when you will be paid. This applies to all partners.

How invoices and payments work on Deliveroo

Getting paid

This article explains what to do if you are not receiving your invoice emails.This applies to all partners.

Why am I not receiving my Deliveroo invoices?

Understanding your monthly platform fees (UAE)

Everything you need to know about the Deposit Return Scheme “DRS”

New Irish Deposit Return Scheme - Launching 1st February 2024

Pay for Excessive Wait

This article explains when you are charged for adverts and how advertising costs appear on your Deliveroo invoice. This applies to all partners using Deliveroo Advertising.

How advertising charges appear on your invoice

Understanding your Deliveroo invoices & bills

Invoices & Billing

Find out why claims are made and how to manage disputes

Everything you need to know about refunds

This article explains how to review, dispute, and track refunds in Partner Hub. This applies to all restaurant, grocery and retail partners.

How to manage and dispute refunds in Partner Hub

Updating how we charge for cancellations to improve customer experience

Why have I been charged for this cancellation? (UKI)

This article shares practical steps you can take to reduce refunds and improve the customer experience.This applies to all restaurant, grocery and retail partners.

How to reduce refunds

This article explains the update to how refunds are calculated for bundled items without individual prices. This applies to partners in the United Kingdom and Ireland.

Why have my compensation charges for bundled items changed? (UK & Ireland)

This article explains when partners are charged for refunds, when Deliveroo covers the cost, and how to review or dispute refunds in Partner Hub. This applies to all restaurant, grocery…

Why have I been charged for this refund?

Learn more about how Deliveroo protects its partners from ‘bad actors’ that may use our platform for fraud and abuse

How is Deliveroo safeguarding partners?

This article explains the update to how refunds are calculated for bundled items without individual prices. This applies to partners in UAE and Kuwait  only.

Why have my compensation charges for bundled items changed? (UAE & Kuwait)

Everything you need to know about returns

Returns Process for Non-Perishable Items

Learn more about how refunds work on Deliveroo

Refunds

Visit our Learning Centre

Find answers and get help from Intercom Support and Community Experts

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