To make refunds as fair as possible, we only charge you for a refund when we believe you’re responsible for what went wrong. If we’re responsible, we’ll pay the refund and you’ll receive the full amount for the order.

If both you and Deliveroo were at fault, we share the cost with you – we’ll pay 50%, you’ll pay 50%. 

Everything you need to know about managing refunds

How to manage refunds in Hub

How do I challenge a refund?

How is Deliveroo safeguarding restaurants?

Top tips for reducing refunds

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