At Deliveroo, we work hard to ensure our partners feel happy and safe using our platform. On occasion, like many other businesses, we experience ‘bad actors’ that use our platform for fraud and abuse. We’re continually evolving our systems to detect this activity to benefit our partners.
For example, our systems look at:
Customers that claim more regularly than usual
Customers that claim for a high value order
Customer evidence that is not relevant
Locations that claim more regularly than usual
Suspected fraudulent claims by new customers
Customers attempting to create multiple accounts
Where we suspect customers may be submitting fraudulent claims, compensation is not given.
We also have robust measures in place to detect and prevent rider fraud:
A zero tolerance policy for fraudulent behaviour
A strict policy on the use of thermal bags
Tracking and reviewing of significantly long order journeys
No riders are allowed multiple accounts