Deliveroo

Learn how to read your invoice and find out when you'll be paid

Invoices and payments

Need to change your bank account details? Find and edit your payment details in Partner Hub

View and update your bank details in Hub

When will I be paid by Deliveroo?

I’m not receiving my invoices. How can I get them?

Find out more about our updated payment schedules and why we're ending temporary daily payments

Changes to your Deliveroo payment cycle

Learn about the different reasons for a refund

Why have I been charged for this refund?

How do I challenge a refund?

Tips for reducing refunds

How is Deliveroo safeguarding restaurants?

Everything you need to know about finding, disputing and tracking refunds.

How to manage refunds in Hub

Updating how we charge for cancellations to improve customer experience

Why have I been charged for this cancellation? (UKI)

Learn more about the enhancement to our refund policy

Introducing Freshness Promise

Ash H

Shanice-Daniella Midda

Luke Nightingale

Learn more about  invoices, how refunds work and how you’ll receive payments

5. Invoices, refunds and payments 

Find answers and get help from Intercom Support and Community Experts

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