You can now view and update bank account details quickly and securely using Restaurant Hub if you have Admin access.

We use a secure third party verification service called DirectID to verify payment information.

Viewing and editing your payment information (Admin users only)

To view your payment information:

  1. Log in to Restaurant Hub

  2. Select 'Settings' in the left-hand menu and go to the 'Payments' tab

To edit your payment information:

  1. Log in to Restaurant Hub

  2. Select 'Settings' in the left-hand menu and go to the 'Payments' tab

  3. Select 'Verify bank account with DirectID'

  4. Then select the account that payments are currently being paid into

  5. Consent to sharing your financial information with our verification partner, DirectID

  6. You'll need to log in to your bank account via your bank’s authorisation process

Once the verification process is complete, you can update your bank account by tapping 'Edit bank account with DirectID'.

You'll need Admin user access to do this, any time you would like to update your payment information.

We'll send you an email to confirm this update - you'll need to tap the 'Confirm your updated bank account' link in this email

That's it!

Your bank account will be updated right away. You don’t need to do anything else – we’ll pay your next invoice into your updated account. Find out more about your Deliveroo invoices and payments.

Note: You will need to have your current banking details available for the DirectID verification process to work.

Frequently asked questions

I can't find my new bank listed in the verification process

We're working to constantly expand the list of banks that our secure third party verification service supports.

If you can't find your new bank listed during the verification process, contact us in Hub and our team will get back to you as soon as possible to change your bank details manually.

I get a message that says: 'We couldn’t verify you’re the owner of this account'

Try the process again, double checking you enter all details correctly.

Still not working? Send us a support request using Hub ('Help') and our team will get in touch. You'll be asked to complete a form, providing additional proof supporting your request e.g. a bank statement.

I'm not the authorised account holder of the bank account, can I request changes?

Changes to bank account details can only be made by authorised account holders, this protects our partners against fraud or other risks.

I don't recognise a change to my payment details

  1. Change your Hub password. Make sure it's one you’ve never used before.

  2. Edit your bank details to the correct account using the process above.

  3. Review who has access and Admin rights in Hub by going to the 'Team' page.

  4. Get in touch so our team can investigate any payments made right away.

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