6. Troubleshooting and technical support

Find everything on how to troubleshoot your restaurant equipment, check your set-up, and best practices

A

11 articles in this collection
Written by Adam Spawton-Rice

Check your order tablet set-up is correct

Setting up your tablet and printer

How to set up your new Deliveroo equipment

Written by Adam Spawton-Rice
Updated over a week ago

Setting up tablet notifications

Make sure sound, display, time and date settings are correct

Written by Adam Spawton-Rice
Updated over a week ago

A fresh new look for the order management app

Over the next few weeks, we’ll be rolling out a fresh new look to the order management app.

Written by Adam Spawton-Rice
Updated over a week ago

Order tablet issues

FAQs: Order tablet

Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Sunmi

Find out how to set up this model of tablet for Deliveroo orders

Written by Adam Spawton-Rice
Updated over a week ago

Problems connecting to the internet

Common connectivity issues and some possible solutions

Written by Adam Spawton-Rice
Updated over a week ago

Why does it say Account Not Configured?

Written by Adam Spawton-Rice
Updated over a week ago

Printer issues

Why is my printer not working?

Written by Adam Spawton-Rice
Updated over a week ago

Why is my printer not printing correctly?

Written by Adam Spawton-Rice
Updated over a week ago

Printer recommendations - Sunmi and Live Orders

Find out more about printing using an external printer

Written by Adam Spawton-Rice
Updated over a week ago

Live orders

FAQs: Live Orders (Restaurant Hub)

For restaurants using Deliveroo’s Web app to fulfil orders for the first time

Written by Adam Spawton-Rice
Updated over a week ago