Problems connecting to the internet

Common connectivity issues and some possible solutions

Written by Ash H
Updated over a week ago


  • Check your internet connection 

  • Check your time zone 

  • Check your router

  • Contact your Internet Service Provider (ISP)

  • Check for authentication errors

Check your internet connection 

If your tablet is not connected to the internet this can be caused by poor signal strength from the router or slow connection speed. Make sure you are connected to the internet by using another device that is connected to the same Wifi and check the internet connection by visiting 

If your device is not connecting, or taking a very long time to do so, the tablet issues are most likely caused by this. Please contact your Internet Service Provider about a wifi signal booster for your router. 

We also recommend you not using a public networks. Always connect your tablet using a network that is password protected and provides a private access for your restaurant. 

Check your time zone

Please make sure that you have set your tablet to the correct time zone, as this can otherwise cause the app to not load or close down unexpectedly. To fix this, go to your tablet Settings (note: these aren't the same as Deliveroo settings). Tap Date and Time. Select your local time one and have ‘automatic date and time’ set to ‘network provided’. 

Check your router 

Your antenna should point sideways for the best signal. If you have multiple antennae, it’s always best to point one antenna horizontal and the other one vertical. 

Try and keep your router away from walls and metal surfaces, they can sometimes interfere with the signal. Same with other electronics.

Keep your router on a shelf, in a central location, not on the floor.    

Contact your Internet Service Provider (ISP)

If you can’t move the router to improve your connection, talk to your service provider about a wifi signal booster for your router.

Check for authentication errors

  • Go to your tablet Settings then WiFi. 

  • Tap on the network display the error. 

  • Tap ‘Forget’ to forget the network and reconnect with the correct password. 

Your WiFi password is usually on a label on the side of your router. If you have trouble finding it, please consult your ISP. Remember that passwords are case sensitive.

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