To get started with your Sunmi tablet and begin taking orders, follow these steps:
Press the power button (see diagram below) to turn on the device
Click the arrow to continue
Set language and time zone
Connect to Wi-Fi
Confirm ‘Start Configuration’ and wait until the installation is complete (100%)
Check your email for login details
Open the Deliveroo App and sign in with your username and password
Set your preferred printing settings
To start receiving orders, select ‘Open for Orders’
My tablet isn't connecting to WiFi
Having a stable connection means you'll never miss out on Deliveroo orders.
Here's our advice for troubleshooting connection issues.
With your Sunmi device it's easy to check whether you have a stable WiFi connection.
Find 'Remote Assistance' on the menu and check what it says:
The connection is ready! (You're connected to WiFi and able to receive orders)
Network is unavailable, please check your WiFi connection. (Go to Settings and check your WiFi network and password)
Tip: If you’ve entered an incorrect username or password, simply ‘Forget’ the network and log in again with the correct details.
I'm not receiving order notifications
Keep the Deliveroo app open on the tablet and you’ll never miss an order.
If you’re having problems hearing or seeing order notifications, check that these settings on your device are enabled:
Sound: set the tablet volume to at least 50% for audio notification 🔊
Switch off Screen saver mode: make sure the Screen saver function is disabled.
Go to Settings, select Sleep and confirm ‘Never’.
Override Do Not Disturb: Go to Settings, select Notifications, for the Deliveroo app confirm ‘Override Do Not Disturb’.
Tip: We strongly recommend staying within the Deliveroo app, this means you’ll instantly receive order notifications - when you’re on a different application we can’t guarantee that you’ll receive order notifications.
The Deliveroo app isn’t working properly
Your Sunmi device will automatically update your Deliveroo app whenever our Tech team releases a new version. This means that your tablet always has the newest software and bug fixes.
If you do encounter a problem, for example the app isn’t loading, here are a couple of quick fixes to try:
Restart the Deliveroo app
Select the ☰ icon in the bottom right of the screen. This will show you all open applications on your device.
To close the Deliveroo app, swipe up and remove it from view.
Once you’ve closed the app, immediately reopen the Deliveroo app from the home screen (if you don’t do this, you will miss any new order notifications).
Auto update your device
Your tablet is set up to auto-update whenever we improve the Deliveroo app.
If you’ve disabled auto-updates:
Go to the App Store and click on the Menu
Select Auto update to switch it back on.
How does the Sunmi printer work?
The printer is built into your Sunmi device, so as long as Bluetooth is activated, the default setting will be set to print from the attached printer.
To insert the printer roll
Open the orange flap at the top of the device and gently pull.
Insert the correct roll size (Ø 50) into the printer.
To change your printer settings
Go to the menu ☰ and select InnerPrinter Settings.
You can change the font size and density (how dark or light the printed order appears),
Tip: Test any setting changes before your restaurant is open to avoid printing errors.
Just choose ‘print test receipt’.
To reset all printer settings
Go to the menu ☰ and select InnerPrinter Settings.
Choose ‘Clear all the Settings’
Can I connect the Sunmi device to an external printer?
We strongly recommend using the integrated printer. It’s faster and easier to set up.
If you'd prefer to use a different printer - or have your device and printer in different locations - you can connect the Sunmi to any Bluetooth compatible printer.
To connect an external printer
Go to device Settings and select Bluetooth
You'll see InnerPrinter - this is the integrated printer - under paired devices
Click the gear ⚙️ icon and select ‘FORGET’ to remove the integrated printer as your primary printer
Now find your bluetooth printer from the list of nearby devices - select the correct one and enter your password to pair the Sunmi and your external printer
Tip: Test the connection before you open for business. You can do this by opening the Deliveroo app and printing a rest receipt from the Settings tab.
If you have any other questions, please submit a request through the ‘Help’ page in Partner Hub. Here is an overview of how to submit a support request.
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