We show your restaurant to customers who are most likely to order from you, based on which restaurants a customer has ordered from before and the behaviour of similar customers.
There are also important factors that you can influence, which can help your business appear higher in Deliveroo's restaurant list:
1. Customer ratings
Ratings can have an impact on your position in the restaurant list. Keep your ratings high by delivering on time, using quality packaging and avoiding missed or incorrect items. Find out more about increasing your ratings.
2. Menu photography
Restaurants with menu photos can boost their orders by 24%. Find out more about the importance of showcasing your food with photography.
3. Order acceptance rate
We've found that when a restaurant rejects a customer order, it reduces the chances of that same customer reordering. For customers to have the best chance of a great experience on Deliveroo, we push restaurants with a high order acceptance rate to the top of the app. To increase your order acceptance rate, switch on auto accept.
Link your website and social media channels to your Deliveroo brand page. This can increase traffic to your menu and can lift orders by up to 5%. Find out more about creating a Deliveroo brand page and how to link to it.
5. Estimated order duration
This is the time taken for a customer to receive their food after placing their order through Deliveroo. The quicker you can prepare the food, the shorter the estimated order duration (EOD). A shorter EOD gives you a better chance of appearing higher up in the restaurant list. Learn more about how we calculate EOD and prep times.
6. Proportion of orders made during each hour of the day
We will feature restaurants higher up the list at lunch time if the restaurant has stronger business at lunch compared to dinner.