Make sure the Deliveroo Order Picker works on your network
If your store’s wifi is managed centrally by your head office, there can sometimes be additional security limitations that are put on to your store’s wifi network.
To make sure the Order Picker works, certain Deliveroo domains need to be allowed on your store’s network. This is usually when your store uses domain blocking, IP filtering and/or TLS (Transport Layer Security) intercept mechanisms.
The following domains need to be allowed on your store’s network. You may need to share these domains with your IT team to confirm this process, known as whitelisting, is complete.
Port Numbers / Ranges
deliveroo.co.uk (United Kingdom)
deliveroo.hk (Hong Kong)
deliveroo.ae (United Arab Emirates)
Deliveroo analytics and crash reporting
Please refer to the documents outlined by Intercom here for optional domains.
Important notes on your TLS connections
If you have a Transport Layer Security (TLS) connection, keep in mind that some firewall or gateway mechanisms can prevent the normal functioning of the Order Picker. This includes any mechanisms that interfere with TLS session initiation, certification and/or key exchange or verification between the Order Picker and any of the domains listed above.
For the Order Picker to function properly, please ensure that none of these mechanisms are employed on these connections.