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Allowing Deliveroo on your store's network [Grocery & Retail partners only]
Allowing Deliveroo on your store's network [Grocery & Retail partners only]

Common connectivity issues for the Deliveroo Order Picker

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Written by Imaan Virani
Updated over a week ago

Make sure the Deliveroo Order Picker works on your network

If your store’s wifi is managed centrally by your head office, there can sometimes be additional security limitations that are put on to your store’s wifi network.

To make sure the Order Picker works, certain Deliveroo domains need to be allowed on your store’s network. This is usually when your store uses domain blocking, IP filtering and/or TLS (Transport Layer Security) intercept mechanisms.

The following domains need to be allowed on your store’s network. You may need to share these domains with your IT team to confirm this process, known as whitelisting, is complete.

Endpoint Category

Endpoint Domain

Port Numbers / Ranges

Deliveroo APIs

deliveroo.com

deliveroo.net

roocdn.com

deliveroo.co.uk (United Kingdom)

deliveroo.ie (Ireland)

deliveroo.nl (Netherlands)

deliveroo.fr (France)

deliveroo.be (Belgium)

deliveroo.es (Spain)

deliveroo.it (Italy)

deliveroo.com.au (Australia)

deliveroo.com.sg (Singapore)

deliveroo.tw (Taiwan)

deliveroo.hk (Hong Kong)

deliveroo.com.kw (Kuwait)

deliveroo.ae (United Arab Emirates)

sqs.eu-west-1.amazonaws.com

443

Deliveroo analytics and crash reporting

firebaseio.com

*.crashlytics.com

crashlyticsreports-pa.googleapis.com

googleusercontent.com

retail-picking-app.appspot.com

datadoghq.com

rum.browser-intake-datadoghq.com

logs.browser-intake-datadoghq.com

*.browser-intake-datadoghq.com

10000-20000 (segment)

443

Intercom

Essential:

Please refer to the documents outlined by Intercom here for optional domains.

Important notes on your TLS connections

If you have a Transport Layer Security (TLS) connection, keep in mind that some firewall or gateway mechanisms can prevent the normal functioning of the Order Picker. This includes any mechanisms that interfere with TLS session initiation, certification and/or key exchange or verification between the Order Picker and any of the domains listed above.

For the Order Picker to function properly, please ensure that none of these mechanisms are employed on these connections.

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