The Deliveroo Order Picker makes picking your customer’s orders easier.
How it works
When an order comes in, you’ll get a notification which will appear on the screen. Tap it to review what’s in the order.
Picking the order
Pick the first item from the shelf. On your device, swipe the item from left to right. The item you’ve picked moves from ‘In picking ’to ‘Picked’. Keep marking items as picked as you pick them from the shelves.
Substituting an item
Is something in the order out of stock? Read about how to substitute unavailable items.
Removing an item
If an item isn’t in stock, you can remove it from the order.
Swipe right to left on the item.
Options appear on the right. Hit Remove.
Undoing a Substitute or Removal
Found the original item? No problem.
To undo a substitution:
Hit Picked at the top
Select the substituted item
Swipe right to left
Select Undo
To undo a removal:
Hit Removed at the top
Select the item
Swipe right to left
Select Undo
Completing an order
When every item is picked, hit Complete order at the bottom. You can no longer edit the order.
If you don’t hit Complete, we won’t send a rider and your order might end up being delivered late or being rejected.
Handing your order to a rider
After your order’s completed, your order will move into Rider collecting. You’ll be able to see how far away the rider is. Make sure the rider has the right order when you hand it over.
When it’s collected, it’ll move into Rider delivering.
After an order is delivered
If you need to look at an old order, you can see orders from the last few days in Past orders.