We recommend using a dedicated tablet or laptop to manage your orders.
Although it's possible to use a mobile phone for Live Orders, we don't recommend this as you're likely to miss orders.
How to find Live Orders
Log in to Partner Hub
Select the Live Orders tab from the main menu
If you have multiple sites, select a restaurant from the drop-down menu
When you restaurant is open, you'll see any orders in the Live section
Never miss an order
Remember to set your restaurant to Open Now on the Live Orders tab so customers can find you
Keep the Live Orders tab open on your device to see incoming and active orders. Disable any 'sleep' settings so you screen doesn't switch off.
Set the volume of your device to at least 50% so you can hear order notifications
Opening and closing your restaurant
To receive new orders, you’ll need to open your restaurant every day.
To open your restaurant:
Go to the Live Orders tab
If you have multiple sites, select the right restaurant
Select 'Open now'
To close you restaurant:
Go to the Live Orders tab
Now choose Settings at the top
If you have multiple sites, select the right restaurant
Select 'Close now'
Enabling browser notifications
To receive notifications for your new orders, make sure your internet browser is set up to receive browser notifications.
In the Live Orders tab you’ll see a banner which says 'Get alerts for new orders'
Select ‘Allow notifications’
This will open a popup window on your internet browser (we recommend using Google Chrome)
Then select ‘Allow’
Using your own riders?
To set your restaurant delivery times:
Go to the Live Orders tab
Select Settings at the top
Set how long you need to prepare and deliver an order during your normal and busier times
Edit these timings while open or closed by selecting Change
5 things to know about Live Orders
1. Logging in to Partner Hub
You can only access Live Orders in Partner Hub. New partners will receive an email invite to create an account on Partner Hub.
You can log in to Partner Hub on any device - we recommend using Google Chrome for the best experience and bookmarking this in your browser.
2. Accepting orders
When you receive an order, you will have the option to accept or reject it.
Orders are automatically rejected after 10 minutes if you do not accept or reject.
Top partners reject less than 1% of their orders.
3. Printing orders
Printing your Deliveroo orders helps your kitchen keep track of incoming orders and makes sure the right food goes to the right rider.
Orders are not automatically printed, click the Print icon in the order details.
4. Managing your stock
To manage menu item availability, go to the Live Orders tab and select Stock levels. You can mark items as in stock, ‘sold out for today’ or off the menu.
5. Rejecting orders
If you need to reject an order, you’ll be asked to select a reason why so we can inform the customer.