Why is my printer not working?
Written by Ash H
Updated over a week ago

Check if your printer is connected

  • Make sure Bluetooth is activated on your tablet 

  • Jolimark TP510@ or ‘20:2C:B7@ should be visible as an Available/Paired Device.

  • The pin to connect the printer to the tablet is 1234. 

Make sure your tablet is not on Do Not Disturb/Airplane Mode

If the printer is connected and still not printing, it might be that the tablet is set to Do Not Disturb/Airplane Mode, which blocks the Bluetooth signal 

This happens even if the Bluetooth signal shows up, so please always check that Do Not Disturb/Airplane Mode are disabled. 

For ASUS tablets:

  • Go to Settings

  • Select ‘do not disturb’ 

  • Set it to ‘set manually’. 

  • Then select ‘do not disturb off’. 

For EXERTIS tablets:

  • Go to Settings 

  • Select ‘turn off’ under ‘do not disturb’.

  • If you see an Airplane symbol in the top right corner of the screen and click ‘go to more’. Tap on ‘airplane mode’ and select ‘off’

Check your printer

  • If you see the notification ‘unexpected error’ try rotating the printer aerial and running a test print. If the issue persists, please contact Deliveroo Support. 

  • If your printer is connected but does not print, please press the feed button. If the printer does not feed any paper, please contact Deliveroo Support. 

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