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How to set and update your opening hours

This article explains how to set or change your opening hours in Partner Hub.

Your opening hours play a big role in how many orders you receive.

First, make sure your opening hours match the times you're able to prepare and fulfil delivery orders. Then, stay open during those hours whenever you can.

If it works for your business, opening for longer can also help you reach more customers. Every extra hour you're available is another opportunity for someone to discover your business and place an order.

Getting your opening hours right can help you:

  • Accept orders when you're ready to prepare them, instead of missing out on sales

  • Avoid rejecting orders you can't fulfil, helping protect your customer rating and build trust

  • Stay visible in the app by opening during the hours you've set

  • Reach more customers by being available for longer

Editing your opening hours in Hub

To check and change your opening hours go into Hub and head to the opening hours tab. You can change your opening hours permanently or temporarily for bank holidays, training or events.

  1. Access opening hours through the opening hours tab

  2. Select a day, and add or change the hours

  3. Use the “+ Add Hours” button to add extra shifts on the same day

  4. Remember to “Save Changes” after editing

Note: that you cannot set '0' opening hours.

If you’re planning to close for a full day for a holiday, refurbishments or staff training you should schedule a day off instead.

Find out how to schedule days off here.

FAQs

How flexible are opening hours on Deliveroo?

You can select any period of time for any day of the week to be open or closed. Hours when Deliveroo riders are available are shown to help you decide which opening hours you choose. 

If you offer pick-up, those hours are displayed with a note explaining that pick-up will not be affected.

What if I offer my own delivery?

For Restaurants that use their own delivery drivers (Marketplace+) - with or without pick-up enabled - zone hours are not displayed and you can select any period of time to be available for orders.

You can select hours after midnight — closing time will be shown with a “+1” to indicate closing the next day.

 


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