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Understand the 'Are you still there?' Nudge in Order Manager

The Are you still there? reminder checks that your site is still open and ready to accept orders. You may receive this reminder if cancellations or rejected orders suggest your site may be unavailable.

Review your site status

If the reminder appears, check whether your site is ready to continue accepting orders.

With Order Manager, a clearer warning message makes it easier to spot when your site needs attention and why you're seeing the reminder.

Choose one of these options:

  • Remain open if you're ready to continue accepting orders.

  • Close site now if you're unable to accept orders.

If you don't respond within 10 minutes, your site will automatically close.

If your site is automatically closed but you're still on site and able to accept orders, you can reopen it from your tablet.

If you need to close your site

If you select Close site now, you'll be asked why you're closing your site.

Choose the option that best matches your situation:

  • Items out of stock

  • Too busy

  • About to close

  • Other

With Order Manager, it's easier to tell us why you're closing your site, helping us better understand why you're unavailable.

Keep accepting orders where possible

If some items are unavailable, updating your stock may be a better option than closing your site.

Keeping your stock up to date helps customers only order available items while allowing you to continue receiving orders.

With clearer warnings, simpler actions and better guidance, Order Manager makes it easier to understand when your site needs attention and choose the right action.

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