What is Auto-open?
Auto-open allows your site to open automatically on the Deliveroo app when your scheduled opening time begins.
It helps you avoid missing your opening time, ensuring your site is available as soon as you’re ready to fulfil orders.
Auto-open uses the opening hours set in Partner Hub.
How to start using Auto-open
Check your opening hours performance
Before Auto-open can be enabled, your opening hours need to be reliable.
You’ll need:
At least 95% availability to request Auto-open
To check this:
Log in to Partner Hub
Go to Reports
Download your Availability report
Contact Deliveroo to request Auto-open
Once your availability meets the requirement:
Go to the Help section in Partner Hub
Submit a request asking for Auto-open to be enabled
An agent will review your request and confirm if Auto-open can be activated.
What is Open Reminder?
If you'd prefer not to use Auto-open or you're unable to, you can still avoid missing open times thanks to the Open Reminder Notification.
You can find out more about the Open Reminder notification here.