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How do I avoid rejecting orders?
How do I avoid rejecting orders?

Everything you need to know about avoiding rejecting an order

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Written by Ash H
Updated over a year ago

There are 5 different reasons to reject an order on Deliveroo. The list below explains these reasons and how to avoid them from happening:

  1. Ingredient unavailable: Keep the availability of your menu items up to date to avoid this happening. 

  2. Closing early: You can avoid this by making sure your opening times are correct.

  3. Busy: Use busy mode help to control order volume and your workload. 

  4. Other: Unforeseen circumstances that are out of your control. 

5. Automatic rejections: We’ll auto reject an order within 10 minutes of it being placed to make sure the customer doesn’t go on waiting. To avoid automatic rejections, switch on auto accept.
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