COVID-19 - Coronavirus

The basics

Keeping safe: Deliveroo's Coronavirus restaurant guide

Deliveroo’s guide for restaurant, rider and consumer safety

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Written by Adam Spawton-Rice
Updated over a week ago

Contact-free deliveries

How to manage rider handovers for contact-free deliveries

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Written by Adam Spawton-Rice
Updated over a week ago

Setting up a delivery-only restaurant

Overview: Converting existing restaurants into best practice, delivery-only operations

Guidance for operating delivery-only kitchens - developed using learnings from Editions kitchens and our worldwide restaurant partners.

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Written by Adam Spawton-Rice
Updated over a week ago

Part one: Best practice delivery-only operations - physical set up

Mandatory: Floor plans to avoid cross-contamination

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Written by Adam Spawton-Rice
Updated over a week ago

Part two: Organising your restaurant for success and avoiding cross-contamination

Roles, responsibilities and management of staff

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Written by Adam Spawton-Rice
Updated over a week ago

Part three: Operations for maximum safety and customer trust

Mandatory: Hygiene and customer care best-practice

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Written by Adam Spawton-Rice
Updated over a week ago

Part four: Staffing guidance for delivery-only restaurant service - UK

Staffing and financial planning guidance for partners switching to a delivery-only kitchen

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Written by Adam Spawton-Rice
Updated over a week ago

Reopening your restaurant

Understanding UK government guidelines

Based on Deliveroo’s 5 point plan for reopening

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Written by Adam Spawton-Rice
Updated over a week ago

Reopening your restaurant safely as delivery-only

Safety and profitability guidance for reopening as a delivery-only kitchen

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs

FAQs: Financial assistance related to Coronavirus (COVID-19) - UK

Our responses to questions from restaurants about financial assistance - For more information go to https://go.deliveroo.com/uk/Covid19

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: In-app marketing and Coronavirus (COVID-19)

Common questions from restaurants and our responses, regarding the visibility of restaurants in the Deliveroo app

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - AU

Coronavirus (COVID-19) solutions for restaurants and riders

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - UK

Coronavirus (COVID-19) solutions for restaurants and riders

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - FR

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - BE

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - ES

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - TW

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - UAE

Coronavirus (COVID-19) solutions for restaurants and riders in UAE

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - HK

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - NL

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Written by Anne Sophie Delafosse
Updated over a week ago

Daily payments FAQs

FAQs: Daily payments from Deliveroo - AU

To help keep restaurants running we've moved to daily payments

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Daily payments from Deliveroo - FR

To help keep restaurants running we've moved to daily payments

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Daily payments from Deliveroo - NL

Om restaurants nog meer support te bieden, gaan we over op dagelijkse betalingen

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Daily payments from Deliveroo - UK only

To help keep restaurants running we've moved to daily payments

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Written by Adam Spawton-Rice
Updated over a week ago

Editions sites

Editions site contingency plans for COVID-19 - UK, UAE, AU

In addition to our general guidance, here is Deliveroo's planning document for Editions sites

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Written by Adam Spawton-Rice
Updated over a week ago

Weekly payments FAQs

FAQs: Weekly payments from Deliveroo - SG, UAE, KW

To help keep restaurants running we've moved to weekly payments

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Weekly payments from Deliveroo - BE, IT, ES

To help keep restaurants running we've moved to weekly payments

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Written by Adam Spawton-Rice
Updated over a week ago