COVID-19 - Coronavirus

The basics

Keeping safe: Deliveroo's Coronavirus restaurant guide

Deliveroo’s guide for restaurant, rider and consumer safety

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Written by Adam Spawton-Rice
Updated over a week ago

Contact-free deliveries

How to manage rider handovers for contact-free deliveries

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Written by Adam Spawton-Rice
Updated over a week ago

Setting up a delivery-only restaurant

Overview: Converting existing restaurants into best practice, delivery-only operations

Guidance for operating delivery-only kitchens - developed using learnings from Editions kitchens and our worldwide restaurant partners.

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Written by Adam Spawton-Rice
Updated over a week ago

Part one: Best practice delivery-only operations - physical set up

Mandatory: Floor plans to avoid cross-contamination

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Written by Adam Spawton-Rice
Updated over a week ago

Part two: Organising your restaurant for success and avoiding cross-contamination

Roles, responsibilities and management of staff

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Written by Adam Spawton-Rice
Updated over a week ago

Part three: Operations for maximum safety and customer trust

Mandatory: Hygiene and customer care best-practice

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Written by Adam Spawton-Rice
Updated over a week ago

Part four: Staffing guidance for delivery-only restaurant service - UK

Staffing and financial planning guidance for partners switching to a delivery-only kitchen

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Written by Adam Spawton-Rice
Updated over a week ago

Reopening your restaurant

The UK Government's ‘Eat Out to Help Out’ scheme and Deliveroo

Everything you need to know about ‘Eat Out to Help Out’ and Deliveroo's Table Service

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Written by Adam Spawton-Rice
Updated over a week ago

Understanding UK government guidelines

Based on Deliveroo’s 5 point plan for reopening

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Written by Adam Spawton-Rice
Updated over a week ago

Reopening your restaurant safely as delivery-only

Safety and profitability guidance for reopening as a delivery-only kitchen

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs

FAQs: Financial assistance related to Coronavirus (COVID-19) - UK

Our responses to questions from restaurants about financial assistance - For more information go to https://go.deliveroo.com/uk/Covid19

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: In-app marketing and Coronavirus (COVID-19)

Common questions from restaurants and our responses, regarding the visibility of restaurants in the Deliveroo app

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - AU

Coronavirus (COVID-19) solutions for restaurants and riders

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - UK

Coronavirus (COVID-19) solutions for restaurants and riders

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - FR

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - BE

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - ES

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - TW

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - UAE

Coronavirus (COVID-19) solutions for restaurants and riders in UAE

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Covid-19 on their operations - HK

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Common questions from Restaurants about the impact of Coronavirus on their operations - NL

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Written by Anne Sophie Delafosse
Updated over a week ago

Daily payments FAQs

FAQs: Daily payments from Deliveroo - AU

To help keep restaurants running we've moved to daily payments

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Daily payments from Deliveroo - FR

To help keep restaurants running we've moved to daily payments

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Daily payments from Deliveroo - NL

Om restaurants nog meer support te bieden, gaan we over op dagelijkse betalingen

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Written by Anne Sophie Delafosse
Updated over a week ago

FAQs: Daily payments from Deliveroo - UK only

To help keep restaurants running we've moved to daily payments

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Written by Adam Spawton-Rice
Updated over a week ago

Editions sites

Editions site contingency plans for COVID-19 - UK, UAE, AU

In addition to our general guidance, here is Deliveroo's planning document for Editions sites

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Written by Adam Spawton-Rice
Updated over a week ago

Weekly payments FAQs

FAQs: Weekly payments from Deliveroo - SG, UAE, KW

To help keep restaurants running we've moved to weekly payments

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Written by Adam Spawton-Rice
Updated over a week ago

FAQs: Weekly payments from Deliveroo - BE, IT, ES

To help keep restaurants running we've moved to weekly payments

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Written by Adam Spawton-Rice
Updated over a week ago