Site Status lets you open or close multiple sites in bulk, fast. Use it to close sites the moment something stops you fulfilling orders, like a service outage, so customers don't order from a site that can't deliver.
Reopen as soon as you're able to so customers can order from you again. Staying closed during your scheduled opening hours can lead to missed orders and may reduce the number of orders you receive after you reopen.
Key Features
What is the new 'Site Status' feature in Hub?
The 'Site Status' section in Hub enables users to open and close multiple partner sites in bulk. This feature is particularly useful for managing large groups of sites during incidents and outages.
Why was this feature introduced?
The 'Site Status' feature was introduced so you can close sites the moment they can't fulfil orders, helping to avoid cancellations and negative reviews. It also helps you to reopen them as soon as the issue is fixed, to limit lost sales.
When should I use the 'Site Status' feature?
The 'Site Status' feature should be used in time-sensitive situations that require immediate opening or closure of partner sites. It is not recommended for general site status control and should be utilised only in an emergency.
Who can access this feature?
Hub users with the Admin, Admin (limited), Manager, or Manager (limited) role can access the Site Status feature from the “Settings” page in Hub.
How to Access and Use the 'Site Status' Feature
Accessing the 'Site Status' Settings Page
1. Log into Hub.
2. Navigate to the “Settings” page located on the left-hand side of the navigation bar.
3. Inside the “Settings” page, you will find the “Site Status” tab.
Using the 'Site Status' Page
1. Log into Hub.
2. Within the “Site Status” tab in “Settings,” select the sites you want to open or close by using the checkboxes next to each site name.
3. You can select or deselect the entire list of sites using the checkbox to the left of the "All Sites" column header.
4. Use the search bar at the top to quickly find a specific site.
5. Sort the list by site name and status, if needed.
6. Once you have selected the sites you wish to take action on, choose either the "Open selected sites" or "Close selected sites" buttons on the right side of the page.
7. A confirmation modal will appear asking if you want to open or close the selected sites. Confirm your choice, and the change will be initiated immediately. A success notification will be displayed.
FAQs
Q: When should I use the 'Site Status' feature?
A: The 'Site Status' feature should be used in time-sensitive situations that require immediate opening or closure of partner sites. It is not the recommended approach for general site status control and should be utilised only during incidents or outages that demand expedited action.
Q: Who can access this feature?
A: Hub users with the Admin, Admin (limited), Manager, or Manager (limited) role can access the Site Status feature from the “Settings” page in Hub.
Q: Will the change be instant?
A: Yes, the changes made in the Site Status tab will be immediately reflected.
Q: If sites are bulk closed, could the store manually still open using the tablet?
A: Yes, a store can still be manually opened or closed using the Deliveroo tablet.
Q: Will bulk closing the sites also disable scheduled orders?
A: Yes. If a site is closed, no scheduled orders can be placed until the site re-opens again.
Use Site Status to react quickly when something goes wrong, and reopen as soon as it's fixed. Every hour a site stays closed longer than it needs to is an hour you're not able to take orders.