You can sign up using the Deliveroo partner's website, you'll need a few details ready before you start:
Your account information e.g. account-holder name, email and password
How will your deliver? (Deliveroo, or your own drivers?)
How many sites or stores you want to sign up
Information about your team e.g. account-holder, restaurant manager emails
Your tax information
Your registered company name
And this is an important one...
Your Food Standards Agency (FSA or SC FSA) Hygiene rating ID here's how you can find it
If you're not eligible to partner with Deliveroo
We'll let you know during during the sign-up steps. If one of the following is true, this might be the case:
You're outside of a Deliveroo serviced postcode
You don't have a Food Standards Agency (FSA or SC FSA) Hygiene Rating
Your Hygiene Rating is less than or equal to 2, some exceptions may apply. Read Deliveroo's Hygiene Rating policy here
If you're eligible to partner with Deliveroo, but don't complete the sign up steps
We'll capture your contact details and our team will reach out to you directly to support your sign-up and onboarding.
Onboarding in Restaurant Hub
When you sign up for Deliveroo using the web form we create a Restaurant Hub account for you. Log back in to your Hub account at any time to complete your onboarding.
Hub lets you create your menu, set your opening hours, add and update your bank details, as well as sign your Deliveroo contract. Find out more.
Your Hub account will be created based on the login details (email address and password) you provided at the start.
To complete your Deliveroo onboarding, and start taking orders you'll be required to take the following steps:
Upload your menu and alcohol premises license (if relevant)
Set your opening hours
Add bank details for payment
Review and accept your agreement, including verifying the address we send your tablet to, selecting your preferred photoshoot package and review your set commission rate(s)
Set up your tablet
That's it, you can start taking orders!
Frequently asked questions
What does "Sorry we're not in your area yet" mean?
This means we're not in your area yet. We're always looking at new areas where we can expand, so it might become available in the future.
What does "We can't partner with you yet" mean?
This error message indicates either you don't have an FSA Hygiene Rating, or it's too low.
No FSA Hygiene Rating: We require new restaurants onboarding with us to have a Hygiene Rating of at least 2. We may allow new restaurants 'awaiting inspection' to be listed on the platform as an exception in limited circumstances.
Low FSA Hygiene Rating: We require new restaurants onboarding with us to have a Hygiene Rating of at least 2. As your rating is currently less than 2, we are unable to proceed with your sign-up.
How long will it take for my menu to be created?
After your agreement has been signed we'll begin creating your menu. This usually takes a couple of days to complete.
Do I need a tablet to take orders, when should I expect it to arrive?
We recommend using the Deliveroo Sunmi tablet (free of charge, has an integrated printer) to complete the onboarding steps and go live.
You can expect to receive your tablet in 1-3 working days.
Why does my onboarding dashboard show the "accepting agreement" step as partially complete?
After you complete our identity verification and pay your one-off joining fee, this information is reviewed and verified by our team. FSA and identity checks are carried out too.
Learn more about managing your business in Restaurant Hub.