Rewards is Deliveroo's digital 'stamp card', helping you to reward your most valuable customers and encourage them to order more often.

Rewards makes your business more visible to our valuable Plus customers too.

During trails, participating partners saw an average 30% increase in their Plus customer orders. Between May & December 2020 in the UK, from 450 participating partners.

How can I sign up?

You can sign up to Rewards right now in the Marketer section of Restaurant Hub. Click on ‘Join Rewards now’ and choose the sites you'd like to participate.

What is Plus?

Plus is our subscription membership programme.

Customers pay a monthly subscription fee in return for unlimited free delivery over a specified minimum order value.

Why reward Plus customers?

Compared to other Deliveroo customers, on average Plus customers make twice as many orders, so they’re the perfect customers to acquire.

How does Rewards work for my customers? (UK)

After placing a qualifying order over £15 (excluding fees and tips) with you, customers will automatically earn their first 'stamp' (1/3).

Your customer then has 30 days to place two more qualifying orders (2/3), to complete their stamp card (3/3) and earn a discount on their next purchase from you.

Customers have 30 days to redeem a Reward.

Plus customer redeem £8, and non-Plus customers can redeem £6.

Singapore

Qualifying order $25 (excluding fees and tips), reward $10


Hong Kong

Qualifying order $150 (excluding fees and tips), reward $85

Can I run Marketer offers as well as Rewards?

Yes, you can.

Customers can earn 'stamps' on their orders, if the order value was £15 (excluding fees and tips) or more before the offer value.

I have branches in different areas, can I opt all of these in?

We recommend offering Rewards across all open sites - especially in areas (we call these 'zones') where a customer might see multiple sites.

However, you can launch with single sites if you’d rather.

How will reward redemptions show on my invoice and Deliveroo order receipts? (UK)

The reward incentive will be listed as a payment adjustment on your invoice.

On the order receipts the reward will show as an £8 or £6 voucher.

Singapore Reward will show as $10 voucher

Hong Kong Reward will show as $85 voucher

What happens if I need to close my business while I’m running Rewards?

Please refer to the Rewards Terms & Conditions for full details.

To ensure that customers who’ve started a Rewards card are not unfairly prejudiced, if you opt-out from Rewards, you need to give at least 30 days’ notice.

Can I see how many stamps a customer has earned rewards on my Deliveroo tablet?

This won't show on your tablet, we'll provide you with a full report with all this information on a monthly basis.

Can a customer complete multiple cards in a month from one partner?

Yes! As soon as a customer redeems a Reward they can start a new stamp card.

How do customers sign-up for Plus?

Customers can sign up for Plus in app or on our website.

Can I promote Rewards outside the Deliveroo app?

Yes! However, not all customers will see Rewards, so we recommend you focus on Plus customers.

How can I opt out of the programme?

You can manage your participation in Rewards in the Marketer section of Restaurant Hub - either leave Rewards completely or change the sites that are signed up.

For the best customer experience, make sure that you're able to commit to Rewards for at least 90 days.

If you opt out of Rewards, you will still need to fund Rewards where customers have started a 'stamp card' (1/3) and redeem any Rewards (3/3) they've earned.

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