We’re introducing a change to our payment cycle. Instead of our original payment cycle of 1st and 16th of every month, we're introducing a weekly payment schedule.
We're also changing our standard restaurant contract terms to match our new weekly payment schedule.
From 1 Sept 2020 the following changes will come into effect
Invoice periods will now be calculated based on the previous Monday to Sunday’s orders
Weekly payments will begin from 1 September
Your invoice period will be clear on your payment invoice in Restaurant Hub
Weekly payment authorisation
Under your current agreement with us, payments to you are authorised fortnightly within two business days of the 1st day and the 16th day of each month.
Our updated agreement will mean that we will now implement a weekly payment cycle.
Payment Authorisation Days
From 1st Sept 2020, we will authorise payment within 2 business days of Wednesday.
Invoices and payments will relate to a 7 day period from Monday to Sunday (midnight to midnight UTC) each week.
Your invoice will be produced once the invoice period (Monday - Sunday) is complete.
Otherwise, our agreement with you and our policies will remain in effect without change.
Can I revert back to fortnightly rather than weekly payments?
All restaurants are on weekly payments by default.
If you have a business critical need for receiving fortnightly rather than weekly payments, please reach out to us using the Help feature in Restaurant Hub.
Why am I no longer receiving my invoice on 1st / 16th?
To offer more support to restaurants, we've decided to offer weekly payments.
Your invoice will be produced once the invoice period (Monday - Sunday) is complete. This will usually occur on Monday so that we can authorise your payment as promptly as possible. We will authorise your payment within 2 business days of Wednesday each week.
How can I find my invoice?
You can download your most recent invoice by logging into Restaurant Hub.
Why is my invoice produced on Monday but I am paid on Wednesday?
Once the invoice period (Mon-Sun) is complete, we produce your invoice in advance of authorising your payment for the previous week. This allows us to address any issues and ensures you are paid promptly and as close as possible to Wednesday each week.
Why is there a discrepancy between the recorded sales from Monday to Sunday and my sales on my invoice?
Our invoicing period covers Monday to Sunday based on the standard UTC timezone. There may be slight differences in recorded sales and sales documented on your latest invoice due to time zones differences.
In the event that there are discrepancies, these will be reflected in your next invoice.
Note that there may also be other differences in your invoice due to payment adjustments (e.g refund claims, Marketer discounts).
Why do some Sunday orders from the Monday-Sunday calculation period not appear on my invoice?
Invoices are based on delivered orders.
If an order was made at 23:59 on Sunday, it is unlikely to appear on the upcoming invoice as it would have been delivered after midnight. These orders will be reflected in your next invoice.