In Australia, Deliveroo partners have a fast, easy way to comply with government regulations around COVID-19 preparedness and social distancing, Table Service.
Similar to Pickup, it offers you an alternative way to grow your customer base, and brings your delivery customers in-house to see your restaurant for themselves.
Table Service is a contact-free way to order and pay that delivers contactless dining experiences and enhanced safety. We apply a 2% service fee applies on both Table Service and Pickup orders.
Find out more about getting started with Table Service or Pickup.
Once you've enabled Table Service from Restaurant Hub, we'll coach you through how it works in a series of onboarding emails.
These include downloads - like your Table Service QR code - to help you and your customers navigate this new dine-in experience.
You can request signage using Hub's 'Help' feature, or directly from an Account Manager.
Ready to get started? You can also read our Table Service quick-start guide.
What does Table Service look like on the Deliveroo app?
At the top of the app, where they usually choose between Delivery or Pickup, they will now see a third option called Table Service.
By completing an order in Table Service, they will see several screens confirming this is for a dine-in experience and the order will be completed as normal.
Here’s a quick snapshot of the customer experience:
Orders will appear as normal on your tablet, with a dine-in time for preparation.
You will see a table number assigned to these orders - prominently displayed at the top of the order ticket.
Here’s an example of the Deliveroo tablet showing a Table Service order:
Frequently asked questions
Can I offer different menus for Delivery, Pickup and Table Service?
You will be able to offer one menu across all channels: Delivery, Pickup and Table Service.
How will my staff know when orders have been placed via Table Service?
Orders appear as normal on your tablet (see above), with a dine-in time for preparation.
You'll see a table number assigned to these orders - prominently displayed at the top of the order ticket.
How will Table Service orders appear in my pay statements?
Table Service orders will be clearly flagged as separate from Delivery or Pickup orders on your invoices.
How can I request signage to help me use Table Service?
Existing restaurants can request signage from Restaurant Hub using the 'Help' feature to contact the team.
You can instantly access our Table Service digital signage package below.
Who's responsible for age verification checks for age restricted products sold on Table Service?
You're responsible for making sure age restricted products aren't made available to minors in store, through Table Service orders.
You'll need to carry out age verification checks before making orders available to customers, in line with your usual dine-in processes.