In the UK and Ireland, Deliveroo partners have a fast, easy way to comply with government regulations around COVID-19 preparedness and social distancing, Table Service.
Similar to Pickup, it offers you an alternative way to grow your customer base, and brings your delivery customers in-house to see your restaurant for themselves.
Table Service is a contact-free way to order and pay that delivers contactless dining experiences and enhanced safety. We apply a 2% service fee applies on both Table Service and Pickup orders.
Find out more about getting started with Table Service or Pickup.
Once you've enabled Table Service from Restaurant Hub, we'll coach you through how it works in a series of onboarding emails.
These include downloads - like your Table Service QR code - to help you and your customers navigate this new dine-in experience.
You can request signage using Hub's 'Help' feature, or directly from an Account Manager.
Ready to get started? You can also read our Table Service quick-start guide.
What does Table Service look like on the Deliveroo app?
At the top of the app, customers can choose between Delivery, Pickup, or Table Service.
By completing an order in Table Service, they will see several screens confirming this is for a dine-in experience and the order will be completed as normal.
Here’s a quick snapshot of the customer experience:
Orders will appear as normal on your tablet, with a dine-in time for preparation.
You will see a table number assigned to these orders - prominently displayed at the top of the order ticket.
Here’s an example of the Deliveroo tablet showing a Table Service order:
Frequently asked questions
Can I offer different menus for Delivery, Pickup and Table Service?
You will be able to offer one menu across all channels: Delivery, Pickup and Table Service.
Will my Delivery prices be what customers see on the app for Table Service & Pickup?
After you register your interest we ask that you submit new prices, the same as your in store ones.
Although you're able to offer a different price from your existing Delivery menu, your prices for Table Service & Pickup should be the same.
If you don't provide us with your Table Service & Pickup prices we'll assume that you're happy to offer your Delivery prices Table Service & Pickup at the same price as your deliveries.
How will my staff know when orders have been placed via Table Service?
Orders appear as normal on your tablet (see above), with a dine-in time for preparation.
You'll see a table number assigned to these orders - prominently displayed at the top of the order ticket.
How will Table Service orders appear in my pay statements?
Table Service orders will be clearly flagged as separate from Delivery or Pickup orders on your invoices.
How can I request signage to help me use Table Service?
Existing restaurants can request signage from Restaurant Hub using the 'Help' feature to contact the team.
You can instantly access our Table Service digital signage package below.
Does Table Service support the UK government’s Test and Trace initiative?
Yes, should you need it we can provide you with a list of customers who’ve dined at your restaurant using Table Service.
Who's responsible for age verification checks for age restricted products sold on Table Service?
You're responsible for making sure age restricted products aren't made available to minors in store, through Table Service orders.
You'll need to carry out age verification checks before making orders available to customers, in line with your usual dine-in processes.