How often will payments be made?
Payments will be made daily. You can expect a Deliveroo statement every day, reflecting your delivery takings from the day before.
When will this be available for my restaurant?
Daily payments will become available to all restaurants by 3rd April. We'll let you know by email once it is live for your business.
How many days of arrears will there be?
What happens to orders placed after midnight?Payouts will be daily, with 1 business day of arrears which means payout will be for yesterday's midnight to midnight period eg. a Wednesday 25th payout will be for Tuesday 24th 00:00 - 23:59. Orders placed after midnight will be paid in the following day's payout. The exception to this is weekend and public holiday payments. For weekends, you’ll receive payments for Friday, Saturday and Sunday orders on a Monday. For public holidays, you’ll receive two days’ payments on the day after the public holiday (as long as that isn’t a weekend).
How long will daily payments be available for?
This is a temporary change to provide cash liquidity and support our restaurants in the light of the COVID-19 outbreak. Daily payments will be available until the Government's measures related to the COVID-19 outbreak end.
Will there be a fee for restaurants to receive daily payments?
No, there will be no fee to receive daily payments for the first 90 days.
What if the first payment is in the middle of an existing payment cycle, what can I expect to be paid?
This feature will be rolled out to restaurants on 3rd April. The first payment a restaurant receives will be equal to all the due amount from the payment cycle to date - eg. a restaurant moving to daily payments on Wednesday 25th March will receive a payout to include 16th through 24th March.
Why are you offering daily payments now?
Covid-19 has placed an exceptional strain on the restaurant industry. We hope that by offering daily payments and giving you faster access to your delivery revenue we can help you with your cash flow.
Which restaurants are eligible for daily payments?
All restaurants are eligible.
How will the refunds process work with this new approach?
The refund process will continue to work in the same way and be clearly applied and explained within your daily invoice (available on Restaurant Hub). Refunds will still be assigned to restaurants where it is clear that a preparation issue caused the negative consumer experience. Refunds will be applied to the restaurant’s next payment after the refund is issued to the customer.You will also continue to have 72 hours to contest a refund. If a daily payment occurs prior to the refund being successfully contested, it will be added to a restaurant’s next payment as a ‘Restaurant Credit'.
How will onboarding fees work with this new approach?
We will continue to deduct onboarding fees over a 60 day period as we do under our usual payment process. Instead of collecting onboarding fees every two weeks, we’ll be collecting a pro-rated smaller proportion weekly. These will be taken on a Friday.
Where can we access our invoices?
All invoices will be accessible via your Restaurant Hub ‘Invoices’ page.
Will we receive emails containing the invoice?
No, invoices will be available via Restaurant Hub.