What should I do if one of my employees has symptoms of coronavirus?

Please contact your official medical authority for guidance and immediately notify us through your Account Manager or submit a request through the ‘Help’ page in Hub (using the subject line: 'Employee Coronavirus') if one of your employees has tested positive for coronavirus. We may need to contact riders who have been in your restaurant and share relevant guidance with them.

What should I do if one of my customers has symptoms of coronavirus?

Please contact your official medical authority for guidance and immediately notify us through your Account Manager or submit a request through the ‘Help’ page in Hub (using the subject line: 'Customer Coronavirus') if one of your staff or in-house customers has symptoms of coronavirus. We may need to contact riders who have been in your restaurant and share relevant guidance with them.

Here are a few measures you can take to ensure hygiene and safety:

  1. Social distancing for all restaurant staff and riders - limit the number of riders in the store and mark waiting areas - 1 meter apart - on the ground inside and outside

  2. Contact-free handoff of bags - select a table per delivery platform, for staff to place the bag on and walking away before the rider approaches

  3. Dedicated Order coordinators - choose someone on each shift to prepare delivery bags and make sure hand-off is managed without face to face interaction.

In the unlikely event that a rider causes concern, you may submit feedback through the ‘Help’ page in Hub.

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