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How to set up and troubleshoot your Deliveroo tablet

This article explains how to set up your Sumni tablet, fix common issues, and manage printer settings so you can receive and process Deliveroo orders without interruption. This applies to all partners using a Sumni device.

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Written by Ash
Updated today

How to check your WiFi connection on a tablet

A stable internet connection makes sure you never miss an order.
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Check your connection status

  1. Open the menu on your tablet.

  2. Select Remote Assistance.

  3. Check the connection message displayed:

  • “The connection is ready!” → Your tablet is connected to WiFi and ready to receive orders.

  • “Network is unavailable” → Your tablet is not connected to WiFi.

If your WiFi is not working

  1. Go to Settings.

  2. Select WiFi.

  3. Confirm you are connected to the correct network.

  4. Check that the password is correct.

Tip: If you entered the wrong password:

  • Select the WiFi network.

  • Tap Forget.

  • Reconnect using the correct password.

What to do if you are not receiving order notifications

To make sure you receive every order:
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1. Keep the Deliveroo app open

Stay on the Deliveroo app screen at all times. If you switch to another app, we cannot guarantee you’ll receive notifications.
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2. Check your volume

  • Set tablet volume to at least 50%.

3. Turn off Screen Saver mode

  1. Go to Settings.

  2. Select Sleep.

  3. Choose Never.

4. Check notification settings

  1. Go to Settings.

  2. Select Notifications.

  3. Open the Deliveroo app settings.

  4. Make sure Override Do Not Disturb is enabled.

What to do if the Deliveroo app is not working

Your Sumni device automatically updates the Deliveroo app when new versions are released. This ensures you always have the latest improvements and bug fixes.

If the app is not loading or responding:
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Restart the Deliveroo app

  1. Select the ☰ icon in the bottom right corner of the screen.

  2. View all open applications.

  3. Swipe up on the Deliveroo app to close it.

  4. Reopen the Deliveroo app immediately from the home screen.

Important: If you delay reopening the app, you may miss new order notifications.


Check auto-updates are enabled

If auto-updates have been disabled:

  1. Open the App Store.

  2. Select Me.

  3. Turn Auto update back on.

How the printer works

The printer is built into your Sumni device. As long as Bluetooth is enabled, orders will automatically print from the internal printer by default.


How to change the printer settings

You can adjust settings such as font size and print density.

  1. Go to Settings.

  2. Select InnerPrinter options.

If receipts are difficult to read, test different settings.

Tip: Always test changes before opening or after closing to avoid printing errors. Some settings may affect the order layout.


How to insert a printer roll

  1. Open the orange flap at the top of the device.

  2. Gently pull it open.

  3. Insert a printer roll size Ø 50.

  4. Close the flap securely.

How to adjust print density

Print density controls how dark or light the receipt appears.

  1. Select ☰ in the top right corner.

  2. Choose a test percentage (%).

  3. Select Print test receipt to save the setting.

How to reset printer settings

To reset all printing settings:

  1. Select ☰.

  2. Choose Clear all the Settings from InnerPrinter Settings.

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